Key Account Manager

Company Overview:

Kingfa Science & Technology is a global leader in innovative materials, specializing in environmentally friendly plastics, high-performance composites, and healthcare polymers. With a strong presence across multiple continents, our mission is to deliver cutting-edge solutions that serve diverse industries worldwide.

Job Summary:

We are seeking a dynamic and motivated Key Account Manager to oversee strategic client relationships across Michigan, California, and Tennessee. This role offers an exciting opportunity to drive growth by managing key accounts, developing new business opportunities, and delivering exceptional customer service. The ideal candidate will possess strong technical sales experience, excellent negotiation skills, and a passion for building long-term client partnerships. The KAM serves as the primary commercial contact for assigned key accounts and acts as the bridge between customers and internal teams including R&D, Quality, Supply Chain, and Operations

Duties:

• Manage and grow a portfolio of key accounts within assigned territories by cultivating strong customer relationships and understanding their unique needs
• Conduct product demonstrations and technical presentations to showcase the value of our innovative materials
• Lead negotiations to secure deals, ensuring mutually beneficial agreements that meet sales targets
• Develop and execute strategic account plans to maximize sales opportunities and territory coverage
• Collaborate with cross-functional teams including R&D, marketing, and logistics to deliver tailored solutions to clients
• Maintain detailed records of customer interactions, sales activities, and pipeline status using CRM systems
• Analyze market trends and customer feedback to identify new business opportunities and improve service delivery

Key Responsibilities:

Account Management & Customer Relations

• Manage and grow assigned key accounts within the industry .
• Serve as the primary point of contact for customers, building strong, long-term relationships at multiple levels.
• Understand customer business needs, technical requirements, and future product roadmaps.
• Lead regular customer meetings, business reviews, and technical discussions.

Sales & Business Development

• Identify and develop new business opportunities within existing accounts and targeted new customers.
• Promote and sell engineered plastic compounds, including flame-retardant, reinforced, heat-resistant, and specialty resin solutions.
• Collaborate with R&D and technical teams to support material selection, trials, and product development.
• Drive new project launches from concept through commercialization.

Technical & Application Support

• Work closely with customers on application requirements, material performance, regulatory compliance, and testing needs.
• Support customers during sampling, trials, and qualification processes.
• Coordinate technical support, troubleshooting, and corrective actions as needed.

Cross-Functional Collaboration

• Act as the voice of the customer internally, ensuring alignment across Sales, R&D, Quality, Supply Chain, and Operations.
• Support quality concerns, customer audits, and corrective action processes when required.
• Coordinate internally to ensure on-time delivery, customer satisfaction, and continuous improvement.

Market & Industry Awareness

• Stay informed on market trends, material innovations, regulatory requirements, and competitive landscape within the industry.
• Represent the company at trade shows, customer visits, and industry events as needed.

Education Qualification:

• Bachelor’s degree in Engineering, Materials Science, Polymer Science, Chemistry, Business, or a related field preferred.
• Minimum of 3–5 years of sales or account management experience in plastics, polymer compounding, resins, or related materials.
• Technical understanding of thermoplastics, compounding, and application-driven material solutions is highly desirable.

Skills & Competencies:

• Strong relationship-building and communication skills.
• Ability to translate technical concepts into customer-focused solutions.
• Proven negotiation and closing skills.
• Strong organizational skills with the ability to manage multiple accounts and projects.
• Proficient in CRM systems, Microsoft Office, and sales reporting tools.
• Ability to work independently and collaboratively in a fast-paced environment.