Position Overview
Pro-Serv Food Equipment is seeking a highly organized, driven, and customer-focused Key Accounts Associate to help manage and protect our most important customer relationships.
This position plays a critical role in keeping major accounts organized, informed, and supported through daily service coordination, communication, quote follow-up, and issue resolution.
This is not a basic office role.
This position requires urgency, accountability, strong communication, and the ability to stay ahead of problems before they become customer issues.
The right person must thrive in a fast-moving environment and understand that high-level customers expect high-level service every day.
Responsibilities
- Manage communication for assigned key customer accounts
- Follow up daily on open service calls, pending parts, and unresolved issues
- Coordinate with dispatch to prioritize urgent customer needs
- Monitor quote approvals and follow up on pending work
- Assist customers with service updates, scheduling questions, and billing concerns
- Escalate major customer issues quickly to leadership
- Maintain daily visibility of account activity
- Support customer retention through proactive communication
- Track delayed jobs and ensure customers receive status updates
- Help maintain strong relationships with major accounts across assigned territories
Daily Expectations
- Review assigned open calls every morning
- Monitor pending parts and delayed repairs
- Follow up with customers before they ask for updates
- Coordinate internally with dispatch, parts, and leadership
- Keep communication professional, fast, and accurate
- End each day knowing major accounts are fully touched
Qualifications
- Strong communication skills
- Highly organized under pressure
- Comfortable managing multiple priorities at once
- Customer service experience preferred
- Service industry experience preferred
- Ability to work with urgency and professionalism
- Strong follow-up habits
- Team-oriented mindset
- Problem-solving ability
Preferred Experience
- Service coordination
- Account management
- Dispatch support
- Commercial service industry experience
- HVAC, refrigeration, restaurant equipment, or related field experience is a plus
What We Look For
At Pro-Serv, we value people who:
- Own problems instead of waiting
- Communicate clearly
- Move fast
- Protect customer trust
- Handle pressure well
- Want long-term growth
Compensation
- Competitive pay based on experience
- Growth opportunities within leadership structure
- Performance-based advancement opportunities
Benefits
- Health insurance
- Paid time off
- Paid holidays
- Growth opportunities
- Strong team culture
About Pro-Serv
Pro-Serv Food Equipment is one of the fastest-growing commercial kitchen equipment service companies in the Carolinas, serving restaurants, schools, healthcare, hospitality, and major facilities across multiple branches.
We believe in standards, urgency, accountability, and doing things the right way.