Kitchen Supervisor

The Kitchen Supervisor reports to the Culinary Manager, working closely with the location Hospitality Management, and is responsible for successfully overseeing the day-to-day operations of the pizza kitchen and its team members.  In addition to working hands-on in the kitchen daily, this role is responsible for handling scheduling, call-outs, employee relations, and acts as a communication liaison between the location's pizza operations and the Culinary Manager, as well as a representative of the Pizza team within the location, as it relates to Retail and Event operations.  This person will help carry out our overall mission to make the best beverages, and now pizza, in the world and to serve our products in the most friendly and memorable environment possible. 

This position is full-time, based in ourSandwichlocation, and requires availability during peak business hours, including nights, weekends, holidays, and specil events.

The starting base pay range for this position is $25-28 hourly. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and relevant education or training. Compensation is only one component of the total rewards package, as this role is eligible for participation in the company bonus program and a robust benefit and perks package.

As a Kitchen Supervisor, you will be responsible for the following:

• Preparing high-quality pizzas according to Tree House standardized protocols
• Coordinating kitchen staff schedules in tandem with the Culinary Manager, adjusting as necessary based on operational needs including event bookings and concerts
• Providing guidance and feedback to Pizza team members to ensure the Pizza program is fulfilling expectations as set forth by the Culinary Manager
• Communicating any areas of concern or pertinent information and feedback for the Culinary Manager regarding the pizza operations
• Handling day-to-day staffing, operations and employee relations, escalating to the Culinary Manager and Human Resources as needed
• • Troubleshooting staffing levels, including finding coverage when there are call-outs if needed
• In partnership with the Culinary Manager, Conducting reviews and check-ins with Pizza team members, evaluating performance and growth and providing regular feedback as well as disciplinary actions when necessary
• Work alongside the Lead Pizza Makers to ensure the quality of the Tree House pizza SOP, as it relates to variable conditions at your respective location, including but not limited to ingredient sourcing and trialing, cooking methodologies, kitchen conditions, and customer volume
• Ensuring training of Pizza Prep Cooks and Pizza Makers based on Tree House processes and SOPs in the kitchen
• Delegate tasks to Pizza staff, from food preparation to stocking and cleaning
• Set the standard for communication and teamwork of the Pizza team internally as well as externally with the Retail and Leadership teams of Tree House
• Ensuring pizzas going out are consistent and meeting Tree House standards with regards to taste, quality, presentation and timeliness
• Communicating with retail management and staff of any changes to the menu as needed
• Being aware of ingredients in products that would need to be communicated to customers in the case of any potential food allergies
• Monitoring inventory and notifying management of low stock levels as necessary
• Performing other kitchen duties as needed

Minimum Qualifications

• Minimum one year of supervisor experience in a professional setting required
• Previous work experience as a Pizza Maker in a professional setting required
• Ability to commit to consistently working at least two closing shifts per week and two of the three weekend days once our hours are expanded (Friday, Saturday, Sunday)
• A food handler's license is preferred
• Hands-on experience with preparing pizza doughs
• Familiarity with professional brick or stone oven
• Proven food preparation and food handling experience, including manual dexterity in operating cutting tools and kitchen utensils
• Working knowledge of proper food handling procedures
• The ability to follow standardized recipes
• The ability to work in a fast-paced environment
• The ability to work in a team
• Excellent communication skills
• Exceptional customer service skills

Benefits and Perks!

• Health Insurance covered 100% in full for employees, spouses and their dependents
• Dental Insurance, with company contribution 
• Vision Insurance
• Wellness Reimbursement 
• EAP (Employee Assistance Program)
• Pet Insurance
• Company paid Life and AD&D
• Flexible Spending Account and/or Dependent Care Account
• Complimentary nutrition consultations
• 401K with company match, 100% vested starting at enrollment 
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40 hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products 
• Discount of 50% on most products for personal use
• 3 free drafts and 2 free crew cans per shift
• 3 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit