Lead Developer IV - Contact Center

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Lead Developer IV - Contact Center

• Location: Chicago, Illinois 60606
• Work model: On-site
• Posted July 28, 2026
• Job ID: JPC - 206981

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Job Description

Lead Developer IV - Contact Center

Location: Chicago, IL (Hybrid) | C2C

About the Role

Join a forward-thinking team as a Lead Developer IV driving innovative contact center solutions for a dynamic enterprise. This hybrid position, based in Chicago, offers the opportunity to architect and implement cutting-edge integrations and modernizations using the latest technologies. You'll lead cloud migration initiatives, shape technology direction, and mentor a talented team in an Agile/Scrum environment-perfect for seasoned developers seeking both technical challenge and leadership growth.

Responsibilities

• Design and implement enterprise integration solutions leveraging APIs, middleware, event-driven architectures, and cloud-native services
• Architect seamless data flows and integrations between contact center platforms, workforce management systems, HR applications, reporting tools, data warehouses, and analytics platforms
• Lead cloud migration and modernization projects for operational applications and reporting platforms
• Develop highly responsive web applications and sites with engaging, mobile-friendly user experiences
• Ensure cross-browser compatibility, page optimization, and SEO best practices
• Guide and enforce industry standards and governance for web applications
• Collaborate closely with Quality Assurance teams to deliver high-quality, tested solutions
• Analyze benefits of IT solutions and contribute to technology roadmap decisions
• Stay abreast of emerging web and integration technologies, sharing knowledge with your team
• Supervise and mentor staff, including participation in recruitment and performance reviews

Required Skills and Experience

• Bachelor's degree in Computer Science, Engineering, or related field
• 8+ years of senior-level experience in web application and integration development
• Mastery of HTML5, CSS3, JavaScript, and JS frameworks (jQuery, Angular, Ember)
• Advanced skills in object-oriented programming (.NET/C#, Java, PHP, Ruby)
• Proficiency with REST APIs, AJAX, XML, JSON, and MVC frameworks
• Experience with AWS cloud services and cloud-native architecture
• Expertise in responsive design, mobile interfaces, and cross-browser solutions
• Deep knowledge of SQL, relational database modeling, and advanced queries
• Experience with source control systems like Git, SVN, or TFS
• Strong team leadership capabilities in Agile/Scrum environments

Preferred Skills

• Experience with workforce management and HR systems integrations
• Knowledge of data warehouse and analytics platform architectures
• Familiarity with Adobe Photoshop and graphic editing tools
• Prior experience with IIS and Apache web server configuration

Benefits

• Career growth through leadership opportunities and exposure to cutting-edge enterprise technologies
• Collaborative, innovative hybrid work environment
• Professional development and ongoing learning encouraged
• Competitive compensation and project diversity

How to Apply

Ready to take your career to the next level? Submit your resume today. Local and Houston-based candidates preferred; fully remote not considered. Candidates must be authorized to work in the US without sponsorship. Background check and drug screen required.

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Job details

Job ID JPC - 206981

Location Chicago, Illinois, United States

Work Model On-site

Job Type C2C

Posted July 28, 2026

Skills Design enterprise integration solutions leveraging APIs Middleware event-driven architectures and cloud-native servicesArchitect data flows and integrations between contact center platforms workforce management systems HR applications REPORTING TOOLS Data Warehouses and analytics platformsLead cloud migration and modernization initiatives for operational applications and reporting platforms- Strong team lead experience- NET- AWS- Angular

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