Call center agents play an important supporting role in the success of a business by ensuring that customers are satisfied. Without a call center, customers wouldn't know who to turn to when a problem arises with the product or service they've purchased. Call center jobs are open to job seekers who come from a multitude of backgrounds and work histories. Agents not only help to solve customers' issues, but they also lend a sympathetic ear and provide customers with a positive experience so that they'll come back to the brand again and again.
Jobs at call centers are ideal for people who are just getting started in their career or who want to learn more about a company's products or services. Agents handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with inquiries or complaints. As a call center agent, you'll speak with customers, listen to their needs, clarify information, and offer possible solutions. You may also have opportunities to upsell the company's products and services, and build strong relationships with customers.
You can expand your search for administrative jobs by checking out these similar positions:
If you're going to Chicago to experience "da Bears," deep-dish pizza, and windy streets, native Chicagoans say "fogetta 'bout it!" While these have made Chicago famous, you'll find many locals eating thin-crust, tavern-style pie. Plus, the city isn't on any list of the windiest cities in the U.S.—a local newspaper named it "The Windy City" after the Chicago elite's propensity toward boastfulness and self-promotion. And while the Chicago jobs list (hit jobs, that is) includes notorious mobsters from Chicago like Al Capone, John Dillinger, and Baby Face Nelson, linguists are noticing that the "Chicago accent" is disappearing.
However, there's a reason Condé Nast Traveler has named Chicago the "best big city in the U.S." Chicago is home to top universities, including Northwestern University, Wheaton College, and Valparaiso. And if you're looking for Chicago jobs, you can relocate to any one of the city's unique neighborhoods, such as North Center with its cozy Irish pubs and breweries or Uptown, the lively entertainment district. For those who want to live further out from the city, you can also find jobs in popular suburbs including Cicero, Oak Park, and Evanston.
Ready to put your resume together? Monster can help. We offer a sample call center resume to help you organize your relevant experience and skills into a simple, clean format. To really impress potential employers, consider including a cover letter with your application. Read through our sample cover letters and then take a look at our collection of cover letter articles—they can help you to express your thoughts about what qualities and experience you’ll bring to the position.
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in call center jobs in Chicago, Illinois, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median call center representative pay in Chicago is $32,121 per year, which is 4% higher than the national average.
Are you prepared for a career in call center? If so, set up your profile on Monster for free and begin clicking on those call center jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Chicago, how to nail your job interview, and more.