Lead ETRM Application Support Engineer

This role provides day‑to‑day production and operational support during the transition from Aligne to Orchestrate. Working alongside the Senior Business Analyst and over the team of ETRM Application Support Analysts, this position helps keep the ETRM implementation running smoothly by supporting users, troubleshooting issues, coordinating project activities, and maintaining documentation. Experience with ETRM systems—especially in power or renewables—is strongly preferred.

Key Responsibilities

• Provide daily production support for the Orchestrate ETRM system
• Troubleshoot system and data issues; escalate as needed
• Assist with UAT, test execution, and defect tracking
• Support Middle Office, Back Office, and Accounting users
• Maintain reference data, configuration items, and process documentation
• Coordinate meetings, workshops, and follow‑ups
• Maintain requirement logs, change logs, and decision registers
• Prepare agendas, capture meeting notes, and track action items
• Assist the Senior Business Analyst with analysis, validation, and training materials

Skills & Experience

• Experience with ETRM systems (Aligne, Orchestrate, Endur, RightAngle, etc.)
• Preferred background in power, renewables, or ISO market trading
• Strong analytical and troubleshooting skills
• Excellent communication and organizational abilities
• Proficiency with Microsoft Office (Excel, Word, Visio, PowerPoint)
• Bachelor’s degree in IT, Computer Science, Business, or related field