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Lead Medical Assistant

West Coast Wound

Burbank, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Basic Life Support (BLS), CPR Certification, Certified Medical Assistant, Clinical Practices/Protocols, Clinical Study Publications, Coaching, Documentation, High School Diploma, Leadership, Maintain Compliance, Medical Assistance, Mentoring, Multitasking, Needs Assessment, Organizational Skills, Patient Follow-up, People Management, Performance Analysis, Performance Reviews, Phlebotomy, Quality Assurance, Quality Management, Standards of Care, Team Lead/Manager, Team Player, Training/Teaching, Wound Care
LOCATION
Burbank, CA
POSTED
Today
Position Summary:
 The Lead Medical Assistant oversees the day-to-day clinical and operational functions of the field Medical Assistants, which aid with clinical administrative tasks for the  Wound Care Programs. This role provides guidance and mentorship to a team of medical assistants, ensures regulatory and documentation compliance, and serves as the primary liaison between program staff and clinical leadership. The Lead MA functions as both a hands-on trainer and a frontline supervisor, maintaining high standards of care quality, workflow efficiency, and patient satisfaction.

Essential Duties and Responsibilities:
  • Oversee scheduling team to ensure proper patient follow-up
  • Orient and train new MAs on program-specific workflows, clinical protocols, and documentation requirements
  • Conduct or contribute to performance evaluations and identify continuing education needs
  • Coordinate staffing schedules to ensure appropriate coverage across all three programs
  • Serve as the first point of escalation for staff questions, patient concerns, and workflow issues
  • Lead regular team huddles and participate in department-level quality improvement initiatives
  • Maintain accurate treatment logs, measurement tracking, and prior authorization documentation
  • Ensure accurate and complete ICD-10 coding documentation
  • Communicate supply needs and operational issues to the Program Director proactively
Education & Certification
  • High school diploma or GED required; Associate's degree in Medical Assisting or related field preferred
  • Certified Medical Assistant (CMA, RMA, or equivalent) preferred
  • Current CPR/BLS certification preferred
  • Phlebotomy certification or demonstrated phlebotomy competency preferred
Experience
  • Minimum 3 years of clinical medical assisting experience required
  • Minimum 1 year of experience in wound care or a specialty clinic strongly preferred
  • Prior lead, charge, or supervisory experience preferred
  • Demonstrated ability to lead, coach, and hold peers accountable in a respectful, professional manner
  • Excellent organizational and multitasking skills in a high-volume clinical environment

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West Coast Wound

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