Lead Medical Assistant

JOB SUMMARY

Friend Health is seeking a skilled and team-oriented Lead Medical Assistant to support daily clinic operations while providing leadership and guidance to Medical Assistant staff. In addition to performing clinical and administrative duties, the Lead MA will serve as a resource for team coordination, training, workflow improvement, and quality assurance across the care team. The ideal candidate has strong clinical skills, thrives in a fast-paced outpatient environment, and demonstrates a commitment to patient-centered care and team collaboration.

JOB DUTIES

Leadership & Oversight

• Serve as the primary point of contact for Medical Assistant staff at assigned site(s).
• Coordinate MA schedules, daily assignments, and coverage needs to ensure workflow efficiency.
• Provide training, onboarding, and mentorship to new and existing MAs.
• Monitor clinical quality metrics and assist in ensuring compliance with protocols and documentation standards.
• Support clinic leadership in process improvement, supply ordering, and inventory control.
• Serve as a liaison between clinical support staff and providers to facilitate communication and patient flow.
• Assist with periodic performance feedback for MAs and relay staff concerns to supervisors.

Clinical Responsibilities

• Perform all duties of a Certified Medical Assistant, including but not limited to:
• Assisting in exams, treatments, and procedures
• Collecting and labeling lab specimens

Administering injections and immunizations

• Conducting screenings and assessments
• Documenting in the EMR (e.g., EPIC, Centricity)
• Monitoring equipment and maintaining stocked exam rooms

Administrative & Data Management

• Track and support completion of referrals, screenings, and patient follow-ups.
• Ensure timely and accurate EMR documentation by the MA team.
• Participate in daily huddles and team-based care coordination meetings.
• Assist with provider desktop management and communication with external partners (pharmacies, labs, etc.)

Customer Service & Communication

• Uphold Friend Health’s standards for compassionate, patient-centered care.
• Support patients in understanding care plans, medications, and follow-up steps.
• Respond professionally to patient concerns and escalate as appropriate.

QUALIFICATIONS

• High school diploma or GED (Required)
• Certified or Registered Medical Assistant (Required)
• Current CPR certification (Required)
• Minimum 2 years of clinical experience as a CMA or RMA (Required)
• Prior leadership or supervisory experience preferred
• Strong proficiency in EHR systems (e.g., EPIC)
• Excellent organizational and communication skills

SMART GOALS

Clinical Efficiency:

• By the end of each quarter, ensure that 95% of patient intake and vitals are completed and documented in the EMR within 10 minutes of scheduled appointment times.
• (Specific, Measurable, Achievable, Relevant, Time-bound)

Team Development:

• Train and onboard all newly hired Medical Assistants at the assigned site within 30 days of their start date, ensuring competency sign-off and EMR proficiency by week 3.

Quality & Compliance:

• Achieve and maintain a 98% compliance rate on monthly infection control audits and clinical documentation spot checks by Q4.

WORKING CONDITIONS

 The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.) None known.

• Work is primarily performed in an outpatient clinical environment.
• May be exposed to communicable diseases, biohazardous materials, and other health and safety risks associated with direct patient contact.
• Occasional travel between clinic sites may be required.
• Must be able to manage competing priorities in a high-volume, fast-paced setting.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, bending, and lifting (up to 25 lbs) is required throughout the shift.
• Must be able to assist patients in transferring to/from wheelchairs or exam tables as needed.
• Manual dexterity and visual acuity required for administering injections, drawing blood, and operating clinical equipment.
• Ability to respond quickly and calmly in emergency situations.

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.

BENEFITS & COMPENSATION

Hourly Pay Rate: $23.00

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan 
• Paid Time Off (PTO) & Paid Holidays
• Life Insurance & Disability Coverage
• Tuition Reimbursement & Professional Development Opportunities
• Wellness Programs & Employee Assistance Programs (EAP)

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

AAt Friend Health, we believe in delivering compassionate, high-quality care to every patient who walks through our doors. We’re building a team of passionate healthcare professionals who are committed to equity, integrity, and excellence. As a Lead Medical Assistant, you’ll play a vital role in shaping the patient experience and mentoring clinical staff—making a real impact in the community we serve.

Join us and be part of something bigger. Let’s advance health together.