Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Battle Creek, MI

$57,857–$75,216 Per Year

2 days ago

Job Description

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Lead Medical Support Assistant

Department of Veterans Affairs Veterans Health Administration Battle Creek VA Medical Center Apply Print Share Save

Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary The Lead Medical Support Assistant MSA monitors and makes work assignments provides input on performance resolves daily workplace issues and maintains efficient workflow.

Learn more about this agency

Summary The Lead Medical Support Assistant MSA monitors and makes work assignments provides input on performance resolves daily workplace issues and maintains efficient workflow.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

Battle Creek MI 1 vacancy

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 57857 - 75216 per year

Pay scale & grade GS 7 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25 or less - You may be expected to occasionally travel to Battle Creek VA Clinics for this position. Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBSR-13097516-27-CP Control number 890096400

This job is open to Help The public U.S. Citizens Nationals or those who owe allegiance to the U.S.

Internal to an agency Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency U. S. Citizens Note due to a critical staffing shortage 38 U.S.C 7412 waives the requirement to apply Veterans preference to ALL external applicants for this job announcement. NOTE The 2-page Resume requirement does not apply to this position.

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Duties Help Major duties include but are not limited to

Daily workload assessments assigning work and assuring proper staffing coverage evaluating training records and determining training needs of AMSAs to provide support across interdisciplinary settings.

Assists the unit with complex and non-standard procedures including clinical flow processes related to access to care across multiple clinics specialties andor community resources.

Ensures accurate and timely scheduling of appointments providing guidance to staff members to include changes in policies and procedures

Creating and maintaining employee work schedules and acting as a liaison among AMSA staff patients and other interdisciplinary staff to resolve day-to-day conflicts.

Assure coverage of all areas of responsibility conducting ongoing reviews to ensure quality of work ensuring accurate and timely scheduling of appointments.

Provide guidance to staff members to include changes in policies and procedures distributing and balancing workload orienting and providing on-the-job training for new and current employees ensuring all training requirements are met organizing the work structure of hisher assigned areas.

Act as liaison between AMSAs and other staff in order to resolve day to day conflicts.

Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff.

Work Schedule Monday-Friday 800am-430pm Telework Not availaable Virtual This is not a virtual position. Functional Statement 911590

Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job.

To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12311959.

Must be proficient in written and spoken English.

Subject to backgroundsecurity investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP.

Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the agencywhether your continued employment would advance organizational goals of the agency or the Government andwhether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications Applicants pending the completion of educational or certificationlicensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements Citizenship. Be a citizen of the United States U.S.. Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407a.

Experience. None.

Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria.

Grade Determinations Lead Medical Support Assistant GS-07

Experience. One year of creditable experience equivalent to the next lower grade GS-06. Examples of creditable experience include but are not limited to Coordinating with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary participating in team huddles and team meetings to manage plan problem solve and follow-up with patient care by sharing information and collaborating with the interdisciplinary team setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs enters appropriate information into the electronic record monitors pre- appointment information andor requirements to assure readiness for patient visitprocedure manages patient systems to verify and validate accuracy and resolve issues evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Knowledge Skills and Abilities KSAs. In addition to meeting the experience above the candidate must demonstrate the following KSAs a Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics specialties andor community. b Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. c Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting d Ability to organize work set priorities and delegate tasksresponsibilities in order to meet deadlines. e Ability to provide staff development and training. f Ability to manage staffing requirements manage workflow priorities and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Creditable Experience. To be creditable the experience must have required the use of knowledge skills and abilities KSAs associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Part-Time Experience. Part-time experience is creditable according to its relationship to a full-time workweek. For example an individual employed 20 hours per week or on a half-time basis would receive credit for 1 full-time workweek for each 2 weeks of service.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled. For all assignments above the full performance level FPL the higher-level duties must consist of significant scope administrative independence complexity and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25 of the time.

Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards.

Physical Requirements The work is mostly sedentary. It typically requires sitting with sustained periods of concentration.

There will be some walking standing bending and carrying of relatively light objects. The position may also require stooping reaching lifting pulling and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.

Education Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here httpope.ed.govaccreditation. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit httpssites.ed.govinternationalrecognition-of-foreign-qualifications.

Additional information Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness HRAOSP at The Fair Chance Act.

Reasonable Accommodation RA Requests If you believe you have a disability i.e. physical or mental covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Your qualifications will be evaluated based on your application materials e.g. resume supporting documents your responses on the application questionnaire and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position Customer Service Flexibility Integrity Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Teamwork

Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

VA Healthcare System Serving Ohio Indiana and Michigan VISN 10 advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care you will operate in a model with three core elements seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration VHA Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being.

Benefits Help

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter SF-50 Notification of Personnel Action Most recent SF-50 dated 01012026 or later if you are a current or former federal employee. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education. DD-214 Statement of Service Disability Letter VASF-15 Veterans Preference Due to a critical staffing shortage 38 U.S.C 7412 waives the requirement to apply Veterans preference to all external applicants for this job announcement.

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position you must complete the initial online application to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 1159 PM ET on the closing date of the announcement to receive consideration. To preview the application questionnaire click httpsapply.usastaffing.govViewQuestionnaire13097516. The application process is as follows

To begin click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents.

Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 1159 PM ET on the announcement closing date 10302026.

If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside at least 3 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link. NOTE Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us.

To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status httpshelp.usajobs.govhow-to. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information Carol Phillips Phone 765-251-1129 Email carol.phillips4va.gov Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek MI 49037 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents Help