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We are seeking a compassionate, customer-focused, and highly organized Polish-Speaking Call Center Specialist to join our growing healthcare support team. This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and is passionate about helping people navigate their healthcare journey with empathy and professionalism.

<h3>Job Summary<br/></h3><p>We are seeking a compassionate, customer-focused, and highly organized <b>Polish-Speaking Call Center Specialist</b> to join our growing healthcare support team. In this role, you will serve as the first point of contact for patients, delivering exceptional service and support across multiple clinic locations. You will play a key role in ensuring a seamless patient experience through effective communication, appointment coordination, and problem resolution.<br/></p><p>This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and is passionate about helping people navigate their healthcare journey with empathy and professionalism.<br/></p><hr/><h2>Key Responsibilities<br/></h2><h3>Patient Support & Customer Service<br/></h3><ul><li>Serve as the primary phone contact for patients across multiple clinic locations.<br/></li><li>Deliver professional, empathetic, and solution-oriented customer service.<br/></li><li>Handle high call volumes while maintaining accuracy, efficiency, and quality standards.<br/></li><li>De-escalate patient concerns and provide timely resolutions.<br/></li><li>Ensure every patient interaction is respectful, positive, and supportive.<br/></li></ul><h3>Appointment Scheduling & Coordination<br/></h3><ul><li>Schedule, reschedule, and confirm patient appointments efficiently.<br/></li><li>Provide clear instructions regarding appointments, documentation, and follow-up steps.<br/></li><li>Coordinate communication between providers, clinics, pharmacies, and external partners.<br/></li><li>Support pre-visit and post-visit patient workflows including reminders and follow-ups.<br/></li></ul><h3>Patient Records & Documentation<br/></h3><ul><li>Accurately update and maintain patient information in Electronic Health Record (EHR) systems.<br/></li><li>Document patient interactions thoroughly and clearly.<br/></li><li>Maintain compliance with HIPAA regulations and confidentiality standards.<br/></li></ul><h3>Care Access & Problem Resolution<br/></h3><ul><li>Identify barriers to care and assist patients with scheduling or access concerns.<br/></li><li>Guide patients to appropriate departments, resources, or services.<br/></li><li>Explain healthcare processes and services in a clear and patient-friendly manner.<br/></li></ul><h3>Performance & Team Collaboration<br/></h3><ul><li>Meet performance metrics related to call handling, response times, and patient satisfaction.<br/></li><li>Collaborate with clinical and administrative teams to improve workflows and service delivery.<br/></li><li>Participate in ongoing training and continuous improvement initiatives.<br/></li></ul><div><br/></div><br/><h3>Requirements</h3><h2>Qualifications<br/></h2><h3>Required Qualifications<br/></h3><ul><li>High school diploma or GED equivalent.<br/></li><li>Minimum of 2 years of experience in a high-volume call center or customer service environment. <ul><li>Preferred industries include healthcare, banking, hospitality, or retail.<br/></li></ul></li><li>Fluency in both <b>English and Polish</b> (spoken and written).<br/></li><li>Excellent verbal communication and active listening skills.<br/></li><li>Strong interpersonal skills with the ability to build trust and rapport quickly.<br/></li><li>Strong multitasking, organizational, and problem-solving abilities.<br/></li><li>Comfortable using technology and navigating multiple systems simultaneously.<br/></li><li>Ability to work effectively in a fast-paced, team-oriented environment.<br/></li></ul><h3>Preferred Qualifications<br/></h3><ul><li>Previous experience in a healthcare call center or medical office.<br/></li><li>Familiarity with appointment scheduling and patient coordination.<br/></li><li>Experience working with Electronic Health Record (EHR) systems.<br/></li><li>Experience handling escalated or sensitive customer interactions.<br/></li></ul><div><br/></div><br/><h3>Benefits</h3><h2>Benefits & Perks<br/></h2><p>We value our employees and are committed to supporting their professional growth and well-being through a comprehensive benefits package, including:<br/></p><ul><li>Competitive compensation package<br/></li><li>Medical, Dental, and Vision insurance<br/></li><li>Short-Term & Long-Term Disability coverage<br/></li><li>Life & AD&D Insurance<br/></li><li>401(k) retirement savings plan<br/></li><li>Paid Time Off (PTO)<br/></li><li>Paid Holidays, Vacation, Personal, and Sick Leave<br/></li><li>Professional development and career growth opportunities<br/></li><li>Employee recognition and assistance programs<br/></li><li>Supportive and collaborative team culture<br/></li></ul><div><br/></div><br/>

MyCareer+

Bilingual Polish Customer Care Specialist – Healthcare Support Team

Banking Services

Call Centers

Call Handling Time

Call Volume

Clinical Support

Communication Skills

Continuous Improvement

Customer Escalations

Customer Relations

Customer Support/Service

Dental Insurance

Documentation

Employee Assistance Plan

English Language

Healthcare

Healthcare Administration

High School Diploma

Interpersonal Skills

Medical Office

Medical Office Administration

Medical Record System

Multitasking

Organizational Skills

Patient Care

Performance Metrics

Plan Meetings

Polish Language

Presentation/Verbal Skills

Problem Solving Skills

Quality Metrics

Retail

Service Delivery

Team Player

Time Management

Vision Plan

Zoho

Lead problem structuring, analysis and synthesis • Lead the development of hypotheses that will help clients solve their innovation related business challenges • Develop and execute a detailed work plan for the entire project • Ability to seamlessly shift gears and constantly reset the team's direction with frequently-changing client needs • Oversee the qualitative and quantitative research efforts of the team • Develop end-to-end documents with logical storyline and flow • Interact closely with client teams • Prepare and own development of all client deliverables • Lead client meetings including the presentation of key insights • Contribute directly to business and firm development • Work closely with principals and partners to support business development efforts • Actively manage the individual professional development of junior employees. Proven leadership in engagements involving enterprise-level strategic planning, growth strategy, service line strategy, M&A and strategic partnerships/alliances, margin expansion, cost optimization, and related initiatives for healthcare provider clients.

YEAR

<p>Innosight is a global strategy consulting firm focused on helping leading organizations design and create the future. We work with them to develop growth strategies, build innovation capabilities, and accelerate new growth initiatives. As a member of the Innosight team, you'll have the opportunity to work with leaders at Global 1000 companies to tackle some of the most interesting challenges in business.</p><p>We are the leading practitioners of disruptive innovation, building on the work of our co-founder, Harvard Business School professor Clay Christensen. Because we focus on growth strategy and innovation, we bring unique expertise and authority to the challenges our clients face: Where is our next big opportunity, and what is our strategy to get there? How do we build an organization that is innovative and future focused? How do we disrupt ourselves before others do?</p><p>Our values - including humility, collaboration, transparency, and intellectual curiosity - guide our work with clients, with each other, and our commitment to enabling innovation in organizations. Our work environment emphasizes the exchange of ideas, continuous learning, and collaboration. And our smaller team structure offers exposure to senior-level executives early in your consulting career.</p><p>Healthcare organizations must stay ahead of disruption by making data-driven decisions that accelerate transformation. Innosight thoroughly examines the intricate patient care challenges encountered by payor and provider healthcare entities to stabilize business today and create tomorrow's growth engine. As trusted strategic partners to CEOs and C-Suites, we help drive the healthcare industry forward by designing innovative enterprise-level long-term plans and partnerships for the worlds leading healthcare organizations.</p><p>We are seeking a Manager to join our consulting team. As a Manager, you will lead teams in addressing strategic challenges for leading healthcare providers, including hospitals, health systems, and academic medical centers. You will guide the development of innovative strategies, growth initiatives, and transformative partnerships that shape the future of healthcare. The ideal candidate will demonstrate a high level of professionalism and a business style that is entrepreneurial, team-oriented, hands-on, and collaborative.</p><p><strong>Responsibilities:</strong></p><p>• Lead problem structuring, analysis and synthesis
• Lead the development of hypotheses that will help clients solve their innovation related business challenges
• Develop and execute a detailed work plan for the entire project
• Ability to seamlessly shift gears and constantly reset the team's direction with frequently-changing client needs
• Oversee the qualitative and quantitative research efforts of the team
• Develop end-to-end documents with logical storyline and flow
• Interact closely with client teams
• Prepare and own development of all client deliverables
• Lead client meetings including the presentation of key insights
• Contribute directly to business and firm development
• Work closely with principals and partners to support business development efforts
• Actively manage the individual professional development of junior employees</p><p><strong>Required Experience:</strong></p><p>Extensive experience as an external management consultant with a top consulting firm, specializing in delivering strategic solutions for healthcare provider organization clients.</p><p>Proven leadership in engagements involving enterprise-level strategic planning, growth strategy, service line strategy, M&A and strategic partnerships/alliances, margin expansion, cost optimization, and related initiatives for healthcare provider clients.</p><p>Deep healthcare provider industry expertise with hands-on experience serving a variety of client organizations such as hospital systems, academic medical centers, ambulatory surgery centers, integrated delivery networks, and physician groups/practices.</p><p><strong>Conceptual, Strategic and Problem-Solving Skills:</strong></p><p>Able to integrate diverse information, apply flexible global concepts and think strategically using large scale data and analytics. Strong quantitative and business analysis acumen. Effective in making high quality decisions and taking decisive action.</p><p><strong>Exceptional Engagement Delivery:</strong></p><p>Demonstrated ability to manage complex projects, generate clear work plans, and lead junior employees. Successfully execute across projects while ensuring high-quality deliverables for the client.</p><p><strong>Communication Skills:</strong></p><p>Exceptionally strong communicator equally adept at communications strategy and execution, with the ability to craft a full range of crystal clear, high-impact communications (e.g., proposals, presentations, workshops). Particularly skilled at coaching teams on how to visualize complex information and insights. Able to communicate in an open and authentic manner in all situations.</p><p><strong>Talent Development Skills:</strong></p><p>Ability to mentor, coach and advance talented people to build an effective organization. Values diversity in the workforce and has a proven track record of providing development opportunities for all people. Possesses a strong need to be part of a winning team and to help drive the future of what will become a renowned organization.</p><p><strong>Values and Vision:</strong></p><p>Naturally aligned with our client's core values: simple, open, integrated and mission-driven. Employee-sensitive, strong ethics, commitment to diversity, customer/market-focused and quality-service committed. Consistently models desired organizational values and behaviors with strong personal "presence" and humility.</p><p><strong>Travel and Home Office:</strong></p><p>Willingness to travel weekly (up to 80%) is required and living location can be anywhere within the contiguous 48 states and near a major airport.</p><p><strong>Estimated Compensation Range:</strong></p><p>The estimated base salary range for this job is $190,000 - $220,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $237,500 - $275,000. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs.</p>

Huron Consulting Group Inc

Consulting Manager - Innosight Healthcare Provider Strategy & Innovation (Nationwide)

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Bilingual Polish Customer Care Specialist – Healthcare Support Team MyCareer+

Consulting Manager - Innosight Healthcare Provider Strategy & Innovation (Nationwide) Huron Consulting Group Inc

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