Learning & Development Coordinator

Learning & Developmetn Coordinator

The Learning & Development Coordinator is responsible for supporting the planning, coordination, and administration of colleague learning and development programs. This role works closely with stakeholders, subject matter experts, vendors, brand partners and learners to ensure training initiatives are effectively implemented and aligned with organizational goals. The coordinator manages learning systems, schedules training events, tracks participation and completion metrics, and helps create a positive learning experience for colleagues.

Responsibilities

Learning Systems (LMS) and Learning Hub Administration

• Administer and maintain the Learning Management System (Docebo LMS), ensuring data accuracy, system functionality, and content integrity.
• Upload, assign, and manage learning content, curricula, and certifications.
• Create and maintain course content, learning assets, and course catalog.
• Manage colleague enrollments and automated assignment rules within the LMS.
• Monitor course completion and compliance requirements, addressing gaps proactively.
• Troubleshoot system access issues, e-learning functionality, and completion discrepancies.
• Maintain LMS data to support reporting, analytics, and program effectiveness.
• Manage and update the Learning & Development intranet (Learning Hub), publishing program updates, resources, and communications.
• Optimize intranet content for usability, engagement, and alignment with business priorities.

Learning Program Administration

• Coordinate and schedule instructor-led, virtual, and self-paced learning programs.
• Manage training registrations, communications, calendars, and participant logistics.
• Maintain accurate colleague training records and learning histories.
• Support the administration of onboarding, compliance, professional development, leadership development, and talent development programs.
• Prepare training materials, learner guides, program evaluations, and communications.
• Coordinate training environment setup, including audio/visual technology and session readiness.
• Arrange travel logistics for training participants when required.

Program Coordination and Support

• Partner with business stakeholders to coordinate learning initiatives aligned with organizational goals, development priorities, and change management efforts.
• Manage relationships and coordination with brand partners, external vendors, and training providers.
• Support facilitator and instructor scheduling to ensure effective program delivery.
• Oversee end-to-end coordination of training programs, including scheduling, communications, and execution of live and virtual sessions.
• Coordinate training logistics, including facilities, technology platforms, and learning tools.
• Manage colleague participation in external training programs, ensuring proper tracking and alignment with development goals.

Department Administration & Colleague Journey Support

• Manage departmental administrative processes, including budget tracking, expense reporting, and expense documentation.
• Manage inventory of training materials, supplies, and welcome kits, ensuring availability and readiness for all learning programs.
• Maintain learning center technology (e.g., projectors, audio/visual equipment, cables, and virtual learning tools), partnering with IT as needed to resolve issues.
• Oversee organization and upkeep of the learning center, including ensuring hospitality areas are well-stocked with refreshments and supplies to support a professional and welcoming environment.
• Respond in a timely and professional manner to inquiries and support requests from colleagues, managers, and key stakeholders via email or ticketing systems.

Colleague Journey Support

• Support the end-to-end colleague learning journey, ensuring a seamless onboarding and development experience.
• Coordinate onboarding activities, including communication to new hires and managers with key learning resources.
• Prepare and distribute welcome kits aligned with onboarding timelines.
• Facilitate virtual welcome sessions to introduce new hires to the organization and platforms.
• Proactively communicate with colleagues throughout their learning journey, providing guidance and support.
• Track onboarding progress and participation to ensure completion and engagement.
• Deliver a high level of internal client service through professional communication and training support.

Reporting and Analytics

• Track and analyze learning metrics, including participation, completion rates, and training effectiveness.
• Prepare reports and presentations for leadership and stakeholders.
• Monitor compliance training and follow up with employees and managers as needed.
• Support learning needs assessments and program evaluation activities.

Continuous Improvement

• Gather and analyze learner feedback to enhance program quality and delivery.
• Support content updates and continuous alignment with business needs.
• Identify and implement process improvements to increase efficiency and effectiveness.
• Collaborate with global L&D teams (including UK) to enhance learning platforms and methodologies.
• Implement evaluation tools and metrics to measure program impact.
• Promote learning programs across the organization to drive engagement.
• Stay current on industry trends, technologies, and best practices to continuously evolve learning solutions.
• Contribute to special projects and organizational development initiatives.

Other

• Business related travel when necessary.
• Other duties and responsibilities as assigned by management.

Knowledge and Skills

• Strong project coordination and organizational skills; able to prioritize and manage competing deadlines in a fast-paced environment.
• Continuously improves workflows, systems, and processes to enhance efficiency, scalability, and the overall learning experience
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• High attention to detail with the ability to manage multiple, complex responsibilities.
• Strong client-service mindset with a proactive, solutions-oriented approach.
• Ability to work both independently and collaboratively across cross-functional teams.
• Ability to build strong partnerships and work cross-functionally with stakeholders, Brand Partners, and teams to achieve shared learning objectives.
• Demonstrates curiosity, learning agility, and sound problem-solving with good judgment.
• Able to gather, organize, and synthesize information from multiple sources.
• Adaptable and resilient, with the ability to manage shifting priorities effectively.
• Willingness to travel as needed to support training programs and business initiatives.
• Able to meet physical requirements, including training setup, equipment handling, and extended standing.

Education and Expereince

• Bachelor's degree or relevant work experience.
• 2+ years of experience in training and development/adult education experience.
• Excellent written and verbal communication, and presentation skills with a keen eye for detail and high quality of work.
• Proficiency in using Learning Management Systems, software, and other web-based technologies such as Docebo, Wistia, Articulate, Canva, or similar platforms.
• Experience adapting learning content across multiple formats and channels, including web-based, video, and instructor-led delivery; ability to leverage visual tools (e.g., infographics, imagery) to enhance engagement.
• Extensive knowledge of MS Office Suite (PPT, Word, Excel, SharePoint, Teams) with ability to quickly learn other applications, as necessary.