Learning Program Specialist

Remote Role
Virtual Interview
See notes from spotlight call

Role Summary
The L&D Program Specialist will provide hands-on program, learning operations, and coordination support for enterprise capability-building initiatives. The role will support Create the Future learning activities, Ways of Working reinforcement, Power Skills, and related learning programs, enabling the Leadership Development team to maintain high-quality delivery while increasing focus on strategic 2027 priorities.

Key Responsibilities
Coordinate end-to-end logistics and execution for enterprise learning and capability-building activities.
Support Ways of Working sessions, reinforcement activities, Team Talks, and related participant resources.
Coordinate Power Skills rollout activities and associated learning materials.
Manage schedules, participant rosters, communications, changes, reminders, and follow-up.
Support program enrollments, completion tracking, and reporting.
Maintain program trackers, delivery calendars, status updates, and documentation.
Coordinate learning materials, translation needs, facilitator resources, and version control.
Partner with internal stakeholders to resolve participant and program delivery issues.
Compile participation, completion, and delivery data for routine program reporting.
Support vendor and external partner coordination as needed.
Provide project support for broader learning optimization activities as priorities are confirmed.

Required Qualifications
5+ years of experience in learning and development, talent development, learning operations, or program management.
Experience coordinating enterprise or large-scale learning programs with multiple stakeholders.
Working knowledge of learning management systems and learning administration processes.
Strong project management, organization, follow-through, and attention to detail.
Ability to manage multiple workstreams, deadlines, and stakeholder requests simultaneously.
Strong written and verbal communication skills.
Proficiency with Microsoft 365 tools; experience with tracking and reporting tools preferred.

Preferred Qualifications
Experience supporting global learning programs or geographically distributed audiences.
Experience with SuccessFactors, Talent Hub, or comparable enterprise LMS platforms.
Experience coordinating translated or multilingual learning materials.
Experience supporting leadership development, capability-building, or behavior-change initiatives.
Familiarity with vendor coordination and external learning partners.

Success Measures
Reliable and timely execution of scheduled capability-building activities.
Accurate participant, completion, and program tracking.
Consistent stakeholder communication and issue resolution.
Well-managed learning materials, logistics, and administrative processes.
Reduced operational burden on the core Leadership Development team, creating capacity for strategic program and portfolio work.

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