Lease Loyalty Advocate

Job Description

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Job Title: Lease Loyalty Advocate

Posting Start Date: 10/16/26

Job Location (Long):

Columbus, Ohio United States

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Lease Loyalty Advocate position located in Columbus, OH.

WHAT AWAITS YOU.

• Maintain consistent and proactive consumer communication commencing at 180 to -8 days to lease or balloon maturity (or as dictated by programs and initiatives) to ensure the consumer is properly educated on lease end obligations and replacement vehicle opportunities.
• Increase consumer retention and support BMW Group Sales of BMW and MINI products as outlined in the "Lease End Hierarchy". This may include targeting specific BMW and MINI models for internal programs, e.g. Mileage
• Adjustment Program, Lease Extensions and loyalty incentives, aimed at offering concierge services and driving consumer satisfaction and reducing potential risk to BMW Group Financial Services.
• Advise lease-end consumers on their best lease end options and programs, taking into consideration dealer contact, current vehicle mileage, wear and use, disposition fee, account status, consumer end of contract needs, and new vehicle disposition.
• Handle financial related calls to/from the BMW Financial Services Call Center for BMW and MINI (Group FS) accounts and issues related to their inquiry after authenticating and verifying the identity of the consumer. Calls in this portfolio also include, but are not limited to: dealer contact, refinance process, payoff information, lease extensions, turn-ins, contract issues, pre-inspection and final inspection process (including wear and use charges), Account Statement issues, address changes, vehicle titles, registration, taxes (sales tax and property tax), general accounting, and product knowledge while providing premium consumer service that is both accurate and efficient, leading to high levels of consumer satisfaction through active engagement, issue resolution and promotion of services and products enhancing the consumer end of contract experience.
• Fully document the consumer interaction using the system tools available to maintain a complete consumer contact history. This includes attaching all electronic correspondence to the consumer's record and creating Service Requests required to resolve the consumer's inquiry.

Your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team.

WHAT YOU SHOULD BRING.

• High School Diploma or equivalent
• 6+ Months Customer Service Experience
• Preferences.
• 6+ Months Automotive Finance or Automotive Experience
• 6+ Months Call Center Experience
• Bachelors Degree

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is not available for this position.

This is a hybrid role that requires regular attendance in the office.

The expected salary for this role is $41,600.00.

All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.

Applicants must be currently authorized to work in the United States on a full time basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for BMW support or sponsorship for any immigration related employment authorization (e.g., H 1B, O 1, E 3, H 1B1, TN, F 1 OPT, F 1 STEM OPT, F 1 CPT, etc.) now or in the future.

If you will require BMW to provide immigration support or sponsorship now or in the future, you should not apply for this position.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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