Responsibilities:
In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods.
We’re looking for a service-driven Leasing Administrative Assistant to guide prospective residents through the leasing journey—from the first inquiry to move-in day at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this role, you’ll share the story of the building, create a welcoming experience, and support a strong sense of community. If you enjoy connecting with people, solving problems, and taking pride in your property, this is the opportunity for you.
What You’ll Do:
Leasing & Marketing
- Respond to new rental inquiries via email and phone, gather key applicant information, provide property details, and coordinate/schedule property tours with the onsite leasing agent
- Highlight lifestyle features, community amenities, and neighborhood insights
- Use CRM systems to track leads and follow up with care and attention
- Prepare lease applications, documents, and renewals
- Share ideas with marketing on campaigns, tour strategies, and promotions
- Stay informed about market trends and competitors
Resident Retention & Community Engagement
- Support smooth move-ins and move-outs with great communication and care
- Help deliver personal touches—like welcome kits or birthday notes
- Gather feedback and look for ways to enhance the resident experience
Building Presentation
- Keep leasing offices, models, and amenity spaces clean and tour-ready
- Partner with maintenance and operations to address any property needs
- Help ensure a polished and consistent arrival experience for all visitors
Administrative & Compliance
- Manage all leasing paperwork and files with accuracy and discretion
- Track occupancy data and help maintain compliance with Fair Housing laws
- Prepare audit-ready documentation and handle applications with professionalism
Operational Excellence
- Monitor KPIs like move-in scores and lead conversions
- Identify ways to improve leasing performance and resident satisfaction
- Help manage online reviews and resident concerns with a solutions-first mindset
Compensation:
The anticipated hourly range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Hourly range: $26.00 - $33.00 / hourly + commission
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Why You'll Love it Here:
- Lots of paid time off (19+ days!) – we value your life outside of work.
- Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
- Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
- Mental health resources – such as counseling are available to our team members.
- Fertility benefits – such as surrogacy, adoption assistance and more!
- Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
- Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Qualifications:
What You Bring:
- Experience in leasing, hospitality, or customer service
- Excellent communication skills—written, verbal, and in-person
- Strong organizational skills and attention to detail
- Proficiency in CRM tools and Microsoft Office
- High school diploma or equivalent required; an associate’s or bachelor’s degree is preferred.
- Previous experience as an administrative assistant or in a similar role, ideally in property management or real estate.
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Overview:
Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
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