ResponsibilitiesProvide administrative support to the Legal and Operations teams for all phases of case handlingPrimarily process and sort high volumes of incoming and outgoing mail in the mailroom dailyManage, sort, and route incoming mail by type, priority, and client to ensure USCIS deadlines are metPrint and assemble case document packets for submission to USCISPrepare passport photographs to accompany case packetsOrganize case packets using required tabs and identify areas requiring client signaturesDraft routine legal and administrative documents as neededSend a high volume of client communications in a timely and accurate mannerPrepare shipping labels using third‑party shipping softwareMaintain accurate electronic records in the case management system and physical client filesPerform filing, scanning, copying, and other clerical tasksFor virtual clients, manage the fingerprint retrieval processSubmit outgoing records requests (FOIA and FBI) to local and federal law enforcement agenciesWork collaboratively with multiple departments to support efficient case flowDemonstrate strong attention to detail, organization, and reliabilityQualificationsPrevious legal assistance or immigration law experience preferredPrevious customer service or office experience requiredProficient with Microsoft Office Suite or related software, including Dropbox, SharePoint, or CRMPossesses excellent English, interpersonal, and communication skills, both written and verbal; prefers bilingual in SpanishRuthless attention to detail and excellent organizational skillsAbility to solve problems independently or with the support of leadershipAbility to work as part of a team in a collaborative mannerAbility to handle multiple tasks and meet deadlines in a fast-paced environmentProven ability to work independently and proactively#J-18808-Ljbffr