Licensed Insurance Customer Service Remote

At M. Priestman Desjardins Ins Grp LLC, we believe that insurance is truly about people, not just policies. Based in the vibrant area of North Miami Beach, Florida, our firm has built a reputation for treating every client like family. We are looking for someone special to join our service team a person who finds genuine joy in helping others solve problems and navigate the complexities of their insurance needs. When you join our group, you are not just an employee; you are a vital part of a welcoming environment where your voice matters and your hard work is appreciated every single day. We prioritize building lasting trust with our clients, and we need your kindness, patience, and expertise to continue this legacy. If you appreciate a workplace that values connection and personal growth, we invite you to help us make a difference for the community we serve.

Salary Range: $21.00 - $25.00 per hour

Hourly Base Salary + Bonus Opportunities

Flexible Schedule

Hands on Training

Career Growth Opportunities

Monthly Bonus Opportunities

Community Involvement

Family Focused

Team Building Events

Weekly Team Meeting

Work Equipment Providedd

Responsibilities

Serve as the primary point of contact for our policyholders, answering questions about coverage and billing with warmth and clarity.

Process policy changes, renewals, and endorsements accurately and efficiently.

Review incoming carrier correspondence to ensure our client files are always up to date and correct.

Proactively assist clients in identifying gaps in their current coverage to ensure they are properly protected.

Collaborate with our sales team to transition new business into our service model smoothly.

Document all client interactions in the system to maintain a seamless history of service.

Active Florida 2-20 or 20-44 insurance license.

Minimum of two years experience in an insurance agency.

Strong command of agency management systems like Applied Epic or similar platforms.

Clear and friendly verbal communication skills for phone and email interactions.

Ability to navigate multiple software applications simultaneously while assisting clients.

Detail-oriented approach to reviewing policy documents and endorsements.