Licensed Insurance Policy Service Specialist

At Schimmel Farmers Insurance Agency, we believe that insurance is about more than just paperworkit is about helping our neighbors in Sebastopol feel secure and prepared for whatever life brings their way. Our office is a warm, collaborative space where we prioritize genuine connections over high-pressure quotas. We are currently looking for a Licensed Insurance Policy Service Specialist to join our small, dedicated team. In this role, you will be the primary point of contact for many of our long-term clients, providing the kind of thoughtful, personal guidance that keeps our community coming back. You will spend your days solving problems, offering clarity on complex coverage, and ensuring that every family we serve feels heard and valued. We are looking for someone who takes pride in their work, enjoys the daily rhythm of an office environment, and values the importance of building long-term trust. If you are looking for a place where your professional expertise is matched by a truly supportive atmosphere, we would love to welcome you into our office family.

Salary Range: $25.00 - $35.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off for all Federal Holidays

Supplemental Medical Insurance

Commission Opportunities

Quarterly Bonus Opportunities

Many Other Bonus Opportunities

Paid education for Further Licensing

Advancement Opportunities for Leadership

Fun & Friendly Co-workers

We Invest In You

Continuous Learning and Development

Responsibilities

Proactively review existing client policies to ensure their coverage aligns with their current life circumstances.

Process policy endorsements, address changes, and payment inquiries with accuracy and speed.

Answer questions regarding coverage limits and exclusions in a way that is easy for clients to understand.

Identify potential gaps in a client's protection and suggest appropriate, helpful solutions.

Maintain meticulously clean and organized client files to ensure seamless service for the entire office.

Collaborate with the agency owner and fellow staff to maintain our high standards for client care.

Valid Property and Casualty Insurance License in California.

Previous experience working in an insurance agency or customer-focused office environment.

Strong command of agency management software and basic office suites.

Clear, empathetic communication skills, both in person and over the telephone.

Exceptional attention to detail regarding policy documentation and compliance.

Previous experience with Farmers Insurance systems is a significant plus.