Description:
Responsible for coordinating and managing daily transportation operations to ensure efficient, cost-effective, and timely freight movement. This role serves as the primary point of contact between carriers, suppliers, customers, and internal departments while maintaining compliance with transportation regulations and company standards.
Always serving. Always winning together. Exceeding expectations every day.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate and schedule inbound and outbound freight shipments to ensure timely pickups and deliveries.
- Negotiate freight rates and secure transportation capacity with carriers, brokers, and load boards.
- Monitor shipment status and proactively communicate updates, delays, and resolutions to customers, carriers, suppliers, and internal teams.
- Develop and maintain strong working relationships with shippers, carriers, brokers, and transportation partners.
- Provide exceptional customer service by responding promptly and professionally to inquiries, concerns, and transportation issues.
- Collaborate closely with Alsum Farms & Produce Buyers and Sales teams to support transportation needs and ensure seamless product movement.
- Utilize transportation management systems (TMS), ERP systems, load boards, and related technology to manage freight operations, track shipments, and improve efficiency.
- Schedule and coordinate all outbound delivery appointments for national customer orders, ensuring timely delivery compliance and effective communication with carriers, warehouses, and customers.
- Ensure all shipping documentation, including Bills of Lading (BOLs), insurance certificates, invoices, and compliance records, are completed accurately and entered into company systems.
- Maintain and update company spreadsheets, Google Docs, and shipping and loading schedules.
- Track carrier and driver performance to ensure on-time service and compliance with company expectations.
- Stay informed on transportation market trends, freight rates, DOT regulations, and industry best practices.
- Assist with order completion, freight billing support, and transportation-related documentation.
- Support Transport Office and Fleet operations as needed.
- Perform other related duties as necessary or assigned
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent required
- Previous experience in logistics, transportation coordination, dispatching, supply chain, or freight brokerage preferred.
- Experience in produce, agriculture, or refrigerated transportation is a plus.
REQUIRED SKILLS AND ABILITIES:
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Ability to multitask, prioritize workload, and manage competing deadlines effectively.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong problem-solving and decision-making abilities in a fast-paced setting.
- Ability to remain productive and accurate in an environment with frequent interruptions and changing priorities.
- Sense of urgency while maintaining a high level of accuracy and professionalism.
- Proficiency in Microsoft Office Suite, Google Workspace, and transportation management software.
- Working knowledge of DOT regulations, freight documentation, and transportation compliance requirements.
- Ability to learn ERP systems and integrated transportation/load board platforms quickly.
- Strong customer service and relationship management skills.
WORK SCHEDULE:
- This is a Full-Time, in office position based in Friesland, Wisconsin
- Monday – Friday, 8:00am – 4:00pm, flexible starting time.
- Required flexibility to work non-traditional hours, including rotating on-call or weekend support
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to15 pounds
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