Logistics Supervsior

The Order Management & Logistics Supervisor owns the order-to-delivery process: every customer order is received, entered accurately into SAP, released to the right warehouse or 3PL, shipped on the best-value carrier, and tracked through delivery.

This leader supervises a 3-5 person team day-to-day and drives projects that make the operation more scalable, efficient, and easier for customers to do business with.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Order intake and entry

1. Manage intake of customer orders across all channels: direct-to-consumer, independent and regional furniture/mattress retailers, national retailers with distribution centers, and branded mattress manufacturers (e.g., Serta, Simmons, Tempur, Sealy).

2. Ensure accurate processing of orders in every format received: EDI (850 purchase orders), Shopify, PDF purchase orders, email orders, and Ergomotion's customer order form (Excel).

3. Oversee creation of Sales Orders in SAP, validating pricing, SKUs, quantities, ship-to addresses, requested dates, and customer-specific requirements before release.

4. Resolve order exceptions (pricing mismatches, invalid items, credit holds, incomplete addresses) quickly with Sales, Finance, and the customer.

5. Ensure EDI transactions (855 acknowledgments, 856 ASNs, 810 invoices) are sent on time and accurately to meet retailer compliance requirements and avoid chargebacks.

Warehouse and 3PL coordination

6. Release Sales Orders to company warehouses and 3PL partners and confirm they are scheduled for shipment.

7. Coordinate pick/ship priorities, routing guides, and customer delivery appointments with warehouse leads and 3PL contacts.

8. Monitor order backlog, aging, and fill rates; escalate inventory constraints and allocation conflicts.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.