Lounge Restaurant Manager

The Shelborne By Proper

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals - honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Essential Job Duties and Responsibilities

Operations Management

• Oversee daily dining room operations, ensuring smooth service execution and adherence to company standards.

• Monitor table flow, guest seating, ticket times, and service quality throughout each shift.

• Assist in resolving guest concerns promptly and professionally.

• Coordinate with kitchen and bar teams to ensure accurate and timely order delivery.

• Uphold cleanliness and presentation standards for all front-of-house areas.

Staff Leadership & Development

• Supervise, train, and support front-of-house staff, including servers, hosts, bartenders, and support positions.

• Assist with scheduling to ensure proper shift coverage based on business volume.

• Lead pre-shift meetings, communicate daily priorities, and reinforce service expectations.

• Provide ongoing coaching and feedback to staff, escalating performance issues to the Restaurant General Manager when needed.

• Help onboard and train new hires through established training programs.

Guest Experience & Service Excellence

• Lead by example with a guest-first mentality, ensuring memorable hospitality and Proper standards of service.

• Continuously observe service interactions and intervene to elevate guest satisfaction.

• Support initiatives to increase guest loyalty, repeat visits, and positive online presence.

Financial & Operational Support

• Assist in monitoring labor, inventory usage, and daily sales performance.

• Help identify opportunities to increase revenue, including upselling and guest engagement tactics.

• Participate in weekly operational reviews and contribute to continuous improvement strategies.

• Support the GM in ensuring accurate POS operations, cash handling, and end-of-day procedures.

Menu Knowledge & Inventory Assistance

• Maintain in-depth knowledge of food and beverage offerings, including ingredients, preparation methods, and allergens.

• Communicate menu changes to the team and ensure accurate descriptions are provided to guests.

• Assist in monitoring supply levels and communicating needs to management.

• Participate in periodic inventory counts to maintain accuracy and reduce waste.

Marketing, Promotion & Community Engagement

• Support restaurant events, promotions, and activations to drive guest traffic.

• Collaborate with management to promote the restaurant through in-house initiatives and occasional community partnerships.

Health, Safety & Compliance

• Enforce compliance with Proper Hospitality's safety, sanitation, and hygiene standards.

• Conduct routine checks to ensure cleanliness and proper food-handling protocols.

• Ensure all front-of-house staff adhere to alcohol service laws and company procedures.

Vendor & Supplier Support

• Assist with receiving deliveries and verifying product quality when needed.

• Communicate vendor-related issues to the Restaurant General Manager for follow-up.

Education and/or Experience

• High school diploma required; hospitality or business coursework preferred.

• 2-4 years of restaurant or hospitality experience, including supervisory responsibilities.

• Demonstrated success in team leadership and guest service.

• Familiarity with restaurant operations, cost awareness, and service standards.

Skills/Specialized Knowledge

• Strong leadership and team-motivating capabilities.

• Excellent guest service and problem-resolution skills.

• Organizational and time-management skills in a fast-paced environment.

• Strong verbal and written communication abilities.

• Proficiency with POS systems and basic Microsoft Office applications.

• Knowledge of food safety, sanitation, and ADA compliance standards.

Physical Demands

• Ability to stand and walk for extended periods.

• Ability to lift up to 30 pounds.

• Bending, reaching, and other physical movements required for service support.

• Flexibility to work evenings, weekends, and holidays.

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.