Job Description
Manager, Delivery Excellence
Job Category: Professional Services
Location: US - Georgia - Atlanta - Remote
Meet Our Team:
Pega Professional Services helps clients turn Pega technology into measurable business outcomes. Our Delivery Excellence team strengthens how we deliver by building exceptional delivery leadership capability, ensuring consistent execution across our portfolio, proactively managing delivery risk, and continuously improving the way our teams deliver for clients.
Picture Yourself at Pega:
As a Manager of Delivery Excellence, you will lead and directly manage a team of delivery leaders responsible for driving successful client outcomes across Pega Professional Services. Your primary accountability is people leadership: setting expectations, coaching and developing leaders, managing performance, building succession and capability, and creating the environment and accountability that enable teams to succeed. You will also provide oversight across a portfolio of engagements and, in specific high-priority situations, step in directly to help stabilize delivery, shape a recovery plan, or support critical client and executive conversations.
This is first and foremost a people-manager and delivery-leadership role, bringing together talent development, portfolio oversight, client engagement, and operational excellence. It is not designed as a standing individual-contributor assignment; however, the manager is expected to be hands-on when the complexity, risk, or strategic importance of an engagement requires direct leadership involvement.
What You'll Do at Pega:
+ Directly manage, coach, and develop a high-performing team of delivery leaders, with clear accountability for goal setting, regular feedback, performance management, career development, succession planning, and team engagement.
+ Provide leadership and oversight across a portfolio of complex client engagements, ensuring delivery leaders and teams are positioned to achieve successful business outcomes.
+ Coach delivery leaders to navigate complex challenges, identify risks early, make effective decisions, and escalate with clarity and urgency.
+ Maintain visibility into overall delivery health and guide leaders in addressing challenged engagements, improving team performance, and escalating issues with clarity and urgency.
+ Step in hands-on for selected high-risk, high-visibility, or strategically important engagements to diagnose issues, establish recovery actions, facilitate governance, or lead critical client discussions until clear ownership and stability are restored.
+ Champion Pega’s evolving delivery practices, including Blueprint-led and AI-enabled delivery.
+ Drive consistency and accountability across delivery leadership, including governance, delivery assurance, financial performance, risk management, and client outcomes.
+ Build leadership capability through coaching, development planning, knowledge sharing, succession planning, and reusable best practices.
+ Partner with senior leaders, clients, and partners to strengthen delivery performance across teams and the broader Professional Services organization.
Who You Are:
+ You are an experienced Professional Services people and delivery leader who knows that great delivery starts with great leadership. You have a demonstrated track record of directly managing delivery professionals, building leadership capability, and enabling teams responsible for complex client outcomes. You operate primarily through your leaders rather than serving as the day-to-day project or program manager, while remaining willing and able to engage hands-on when a critical situation requires your expertise.
+ You have the credibility to coach experienced leaders, engage senior client stakeholders, navigate complex delivery challenges, and turn lessons across teams and engagements into broader improvements in how an organization delivers.
+ You are outcome-oriented, commercially aware, collaborative, and comfortable balancing client success, delivery quality, people leadership, organizational capability, and financial performance.
What You've Accomplished:
+ Significant experience leading delivery organizations or teams within enterprise software, technology consulting, or Professional Services.
+ Demonstrated success directly managing, coaching, developing, and evaluating experienced delivery professionals and people leaders, including performance management, career development, and succession planning.
+ Experience leading across a portfolio of complex client engagements, with accountability for overall delivery health, client outcomes, team performance, and leadership capacity.
+ Proven ability to build delivery leadership capability, establish accountability, and raise performance across teams.
+ Strong understanding of Agile delivery, governance, risk management, financial management, and organizational change.
+ Proven ability to lead through other delivery leaders while also stepping in directly, when required, to stabilize delivery, resolve complex issues, or support critical client engagements.
+ Strong executive communication, facilitation, negotiation, and problem-solving skills.
+ Pega platform and Professional Services experience preferred.
+ Experience with Blueprint and AI-enabled delivery approaches preferred.
Pega Offers You:
+ A rapidly growing yet well-established business, recognized as the BPM market leader
+ Clients that include the world’s most innovative organizations
+ Analyst acclaimed technology leadership in a host of industries and emerging markets
+ A fast-paced, energizing, collaborative and rewarding environment
Additional Information
Base salary range for this role is 137,700 - 213,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 24048
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Privacy Notices
Ready to build a Blueprint?
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready
application with confidence.
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all
touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
Job Category: Professional Services
Location: US - Georgia - Atlanta - Remote
Meet Our Team:
Pega Professional Services helps clients turn Pega technology into measurable business outcomes. Our Delivery Excellence team strengthens how we deliver by building exceptional delivery leadership capability, ensuring consistent execution across our portfolio, proactively managing delivery risk, and continuously improving the way our teams deliver for clients.
Picture Yourself at Pega:
As a Manager of Delivery Excellence, you will lead and directly manage a team of delivery leaders responsible for driving successful client outcomes across Pega Professional Services. Your primary accountability is people leadership: setting expectations, coaching and developing leaders, managing performance, building succession and capability, and creating the environment and accountability that enable teams to succeed. You will also provide oversight across a portfolio of engagements and, in specific high-priority situations, step in directly to help stabilize delivery, shape a recovery plan, or support critical client and executive conversations.
This is first and foremost a people-manager and delivery-leadership role, bringing together talent development, portfolio oversight, client engagement, and operational excellence. It is not designed as a standing individual-contributor assignment; however, the manager is expected to be hands-on when the complexity, risk, or strategic importance of an engagement requires direct leadership involvement.
What You'll Do at Pega:
+ Directly manage, coach, and develop a high-performing team of delivery leaders, with clear accountability for goal setting, regular feedback, performance management, career development, succession planning, and team engagement.
+ Provide leadership and oversight across a portfolio of complex client engagements, ensuring delivery leaders and teams are positioned to achieve successful business outcomes.
+ Coach delivery leaders to navigate complex challenges, identify risks early, make effective decisions, and escalate with clarity and urgency.
+ Maintain visibility into overall delivery health and guide leaders in addressing challenged engagements, improving team performance, and escalating issues with clarity and urgency.
+ Step in hands-on for selected high-risk, high-visibility, or strategically important engagements to diagnose issues, establish recovery actions, facilitate governance, or lead critical client discussions until clear ownership and stability are restored.
+ Champion Pega’s evolving delivery practices, including Blueprint-led and AI-enabled delivery.
+ Drive consistency and accountability across delivery leadership, including governance, delivery assurance, financial performance, risk management, and client outcomes.
+ Build leadership capability through coaching, development planning, knowledge sharing, succession planning, and reusable best practices.
+ Partner with senior leaders, clients, and partners to strengthen delivery performance across teams and the broader Professional Services organization.
Who You Are:
+ You are an experienced Professional Services people and delivery leader who knows that great delivery starts with great leadership. You have a demonstrated track record of directly managing delivery professionals, building leadership capability, and enabling teams responsible for complex client outcomes. You operate primarily through your leaders rather than serving as the day-to-day project or program manager, while remaining willing and able to engage hands-on when a critical situation requires your expertise.
+ You have the credibility to coach experienced leaders, engage senior client stakeholders, navigate complex delivery challenges, and turn lessons across teams and engagements into broader improvements in how an organization delivers.
+ You are outcome-oriented, commercially aware, collaborative, and comfortable balancing client success, delivery quality, people leadership, organizational capability, and financial performance.
What You've Accomplished:
+ Significant experience leading delivery organizations or teams within enterprise software, technology consulting, or Professional Services.
+ Demonstrated success directly managing, coaching, developing, and evaluating experienced delivery professionals and people leaders, including performance management, career development, and succession planning.
+ Experience leading across a portfolio of complex client engagements, with accountability for overall delivery health, client outcomes, team performance, and leadership capacity.
+ Proven ability to build delivery leadership capability, establish accountability, and raise performance across teams.
+ Strong understanding of Agile delivery, governance, risk management, financial management, and organizational change.
+ Proven ability to lead through other delivery leaders while also stepping in directly, when required, to stabilize delivery, resolve complex issues, or support critical client engagements.
+ Strong executive communication, facilitation, negotiation, and problem-solving skills.
+ Pega platform and Professional Services experience preferred.
+ Experience with Blueprint and AI-enabled delivery approaches preferred.
Pega Offers You:
+ A rapidly growing yet well-established business, recognized as the BPM market leader
+ Clients that include the world’s most innovative organizations
+ Analyst acclaimed technology leadership in a host of industries and emerging markets
+ A fast-paced, energizing, collaborative and rewarding environment
Additional Information
Base salary range for this role is 137,700 - 213,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 24048
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Privacy Notices
Ready to build a Blueprint?
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready
application with confidence.
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all
touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Computer/IT Services |
| Salary | $137,700–$213,700 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1971 |
| Website | https://www.pesystems.com/ |
About Company
Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.
P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.
P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.
- 2017 – Summit Research Corporation (SRC) merged into P E Systems on March 1, 2017, assuming all contract obligations
- 2016 – Jack Grady appointed to Vice-President of Operations and Dayton Division Manager
- 2007 – Opened new offices and San Antonio, TX
- 2006 – Graduated from 8(a) program
- 2003 – P E Systems achieves ISO 9001 certification
- 2000 – P E Systems acquired Atlantic Analysis Corporation to enhance IT offerings with Oracle database development capabilities
- 1998 – Acquired Bahan Dennis, Inc. (BDI), which has been integrated into the company operating structure, as the Dayton, OH Division. It provides program management and systems functional support to the Aeronautical Systems Center, AFMC, Material Systems Group (ESC) and the Air Force Reserve Command Detachments at Wright Patterson AFB, OH
- 1997 – Became an 8(a) certified small business and gained approval for a GSA Schedule for Information Technology Services
- 1996 – P E Systems acquired Summit Research Corporation (SRC) as a wholly owned subsidiary specializing in Exercise/Performance/Acoustic Analysis, Training, and Information Technology services, primarily for the U.S. Navy
- 1995 – Wes King acquired P E Systems
- 1971 – P E Systems founded
- 1971 – P E Systems was formed to provide technical, scientific, and programmatic management and systems acquisition support to the Department of Defense as well as other government and commercial organizations
Skills
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