Manager, Global Sales Revenue Operations - B2C Sales

Location: Boston, MA  | Job Type: Full Time | Shift: Days | Annual Base Pay: $99,000-110,000

This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position. 
At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Commercially Analytical! Inclusive Collaborator! Inventive Thinker! 

Reporting to the General Manager of B2C Sales, the Revenue Operations Manager turns strategic business priorities into structured execution and measurable results. In this role, you will partner cross-functionally across Sales, Technology, Marketing, and Finance to solve complex, ambiguous challenges, optimize the customer journey, and provide the data-driven insights needed for decisive action. 

We are looking for an analytical, proactive leader who can balance near-term execution with long-term roadmaps—empowering the team to deliver through clear prioritization, hands-on coaching, and seamless cross-functional alignment.

What You’ll Do:

• Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders 

• Develop near-term action plans and longer-term roadmaps aligned with B2C Sales priorities, resources, and headcount.

• Lead initiatives from problem definition through execution and adoption, setting milestones, aligning partners, managing risks, and measuring results.

• Identify opportunities to use AI and automation to improve sales effectiveness, team productivity, and customer experience. Define use cases and success measures, then partner with Technology and others to pilot, evaluate, and scale solutions.

• Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback

• Prioritize work across the portfolio, coordinate team and cross-functional capacity, and surface tradeoffs or decisions needed.

• Lead and develop a team responsible for project execution, intake, and analysis.

What You’ll Need

• Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in ecommerce.

• Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results.

• Strong analytical and problem-solving skills, including the ability to turn data and complex, ambiguous problems into clear, logical steps and actionable tasks for teams to execute.

• Strong collaboration and prioritization skills, including the ability to manage competing needs and identify tradeoffs.

• Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions.

• Curiosity about AI and emerging tools, with the ability to assess business use cases and define success measures. Experience applying AI or automation is a plus.

• A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.

• Proficiency in Google or Microsoft Suite.