Overview:

The IT Manager plays an important role in keeping Everline Resort & Spa’s technology reliable, secure, and easy to use. Working in partnership with resort departments, corporate IT resources, and technology service providers, this position helps support the systems and equipment associates rely on every day. The ideal candidate enjoys solving problems, providing thoughtful service, and making technology work better for the people who use it.
This is a hands-on opportunity for an IT professional ready to broaden their experience in a hospitality environment. You will have the chance to build relationships across the property, contribute to technology projects, and grow your skills while supporting a resort with varied and fast-moving operational needs.

Responsibilities:

• Deliver responsive, friendly, and solutions-focused technical support to resort associates, helping minimize disruption to daily operations.
• Troubleshoot and resolve issues involving computers, mobile devices, printers, phones, business applications, user access, and network connectivity.
• Help maintain the technology that supports hotel operations, food and beverage outlets, events, recreation, administrative teams, and guest services.
• Support resort applications and platforms, which may include property management, point-of-sale, reservations, workforce, HR, finance, and other operational systems.
• Work with corporate IT teams and external technology partners to coordinate service requests, repairs, system updates, and issue resolution.
• Assist with associate onboarding and departures by preparing equipment, coordinating system access, and ensuring technology assets are appropriately assigned and returned.
• Help maintain accurate technology inventories, support documentation, equipment records, and service histories.
• Follow established security practices and help protect resort systems and information by applying appropriate access, password, device, and data-handling procedures.
• Participate in routine maintenance, system testing, updates, and recovery activities in coordination with designated IT resources.
• Contribute to technology upgrades and projects by helping plan, install, test, document, and introduce new equipment or applications.
• Identify recurring issues and recommend practical improvements that strengthen reliability and the associate and guest experience.
• Keep associates and department leaders informed about service interruptions, progress, and planned maintenance.
• Provide basic technology guidance and training so associates can use approved systems confidently and consistently.

Qualifications:

• Approximately 2 – 3 years of experience in IT support, desktop support, systems support, technical services, or a related technology role.
• An associate degree in Information Technology, Computer Science, Information Systems, or a related field—or an equivalent combination of education and practical experience.
• Working knowledge of Windows-based computers, Microsoft 365, common business applications, and standard workplace technology.
• A foundational understanding of networking, including wired and wireless connectivity, Wi-Fi, LAN/WAN concepts, routers, and switches.
• The ability to assess technical issues, work through solutions, document outcomes, and recognize when an issue should be escalated.
• Clear communication skills and the ability to make technical information understandable to people with different levels of technical experience.
• A service-oriented approach, sound judgment, strong follow-through, and the ability to organize and prioritize multiple requests.
• Comfort working independently while collaborating with resort teams, corporate resources, and outside service providers.

What Will Set You Apart

• Experience supporting technology in a hotel, resort, restaurant, casino, recreation, or other hospitality-focused environment.
• Exposure to hotel property management systems, point-of-sale platforms, reservation systems, guest Wi-Fi, telecommunications, or meeting and event technology.
• Experience coordinating vendors, service tickets, equipment purchases, or small technology projects.
• Previous team-lead, training, project coordination, or supervisory experience.
• Familiarity with user account administration, endpoint support, IT asset management, backups, and fundamental cybersecurity practices.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft credentials, or Cisco CCNA.

Work Environment & Physical Requirements

This position works throughout the resort and may require time in administrative offices, guest-facing areas, food and beverage outlets, meeting spaces, and equipment or communications rooms. The role regularly involves using a computer and other technology equipment, as well as walking, standing, sitting, bending, reaching, and moving between work areas. The ability to occasionally lift or move equipment weighing up to 25 pounds may be required. A flexible schedule, including occasional evenings, weekends, holidays, or on-call support, may be needed to support resort operations and critical technology issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Salary:  $70,000.00 - $75,000.00