Manager, Post Charge-Off Recovery & Transformation

Manager, Post Charge-Off Recovery & Transformation

Category Program Management & Business Operations Location Atlanta, Georgia; Frisco, Texas Job ID 24426

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As QuickBooks Capital rapidly scales-expanding lending products, debt sales, third-party agency networks, and regulatory requirements-we are seeking a Manager of Post-Charge-Off Operations to overhaul and own our post-charge-off ecosystem end to end. In this role, you will lead the transformation of our post-charge-off lifecycle, driving operations across agency management, debt sales, servicing policies, workflow automation, and inventory controls with high autonomy and accountability.

Responsibilities

• Lead the Transformation Agenda: Own a rolling roadmap for post-charge-off (CO) operations, replacing manual or tribal-knowledge processes with systematized tooling, automation, and documentation.
• Third-Party Agency Management: Manage end-to-end agency performance measurement (scorecards, cohort/MOB liquidation analysis, EOM reporting), agency tiering strategy, placement logic, and vendor governance.
• Debt Sale Program: Drive the debt sale strategy, including eligible inventory, timing, cadence, marketplace partnerships (e.g., NLEX), and sale allocation logic across products.
• Policy, Compliance & Risk: Maintain collections and servicing policy documentation, serve as the primary point of contact for third-party risk management reviews, and build vendor-agnostic remediation frameworks.
• Inventory & Workflow Management: Own the CO inventory lifecycle (placement, holds, aging, status) and close capability gaps in core systems like LoanPro.
• New Product Launches: Build post-CO playbooks ahead of new product launches (e.g., RBF, IBCC) to ensure operations are never a bottleneck.
• Analytics, Forecasting & Executive Communication: Deliver recovery forecasting, root-cause analysis, and dollar-quantified, defensible recommendations to leadership.

Qualifications

• Experience: 5-8+ years in collections/recovery operations, third-party vendor management, or credit risk operations, with direct operational ownership.
• Track Record: Demonstrated experience building or overhauling a process, program, or function (this is a builder/operator role, not a caretaker role).
• Technical Skills: Working SQL proficiency (or equivalent hands-on data fluency) to independently validate findings.
• Vendor Management: Experience managing external vendor relationships with performance- or commission-based structures.
• Communication: Strong written and verbal communication skills tailored for executive audiences.
• Preferred Background: Experience with debt sale programs, third-party risk management frameworks, fintech/start-up environments, and loan servicing platforms/data environments (e.g., LoanPro, Databricks)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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