Technical Project Manager Marvin Test Solutions, Inc.
Irvine, CA30+ days ago
- $120,000–$170,000 Per Year
- Full-time
- Employee
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Skills
- Accountingunmatched
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Budget Managementunmatched
- Budgetingunmatched
- Business Operationsunmatched
- Business Servicesunmatched
- Business Skillsunmatched
- Call Center Managementunmatched
- Call Centersunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Contact Managementunmatched
- Conversation Engineunmatched
- Customer Relationsunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Documentationunmatched
- Financeunmatched
- Forecastingunmatched
- Fortune 500 Customersunmatched
- International Businessunmatched
- Internet Securityunmatched
- Knowledge Managementunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Production Supportunmatched
- Professional Servicesunmatched
- Project Planningunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Purchase Ordersunmatched
- Release Management/Engineeringunmatched
- Requirements Managementunmatched
- Risk Managementunmatched
- Vendor/Supplier Managementunmatched
- Voice Response Systemsunmatched
- Website Conversionunmatched
Description
Trident Consulting is seeking a " Project Manager-Contact Center” for one of our clients in " Rosemead, CA (Hybird-Tue & Wed)” A global leader in business and technology services.
Please find additional details about the role below:
Title: Project Manager-Contact Center
Location: Rosemead, CA (Hybird-Tue & Wed)
Type: Contract
Pay rate: $83/hr on W2 (All inclusive)
Duration: 18+ Months
Day-to-Day Responsibilities / Workload
About Trident Consulting
Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we've partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.
Please find additional details about the role below:
Title: Project Manager-Contact Center
Location: Rosemead, CA (Hybird-Tue & Wed)
Type: Contract
Pay rate: $83/hr on W2 (All inclusive)
Duration: 18+ Months
Day-to-Day Responsibilities / Workload
- Support IVR/IVA operational activities and platform performance monitoring.
- Coordinate project plans, timelines, risks, dependencies, and stakeholder communications.
- Gather and document business requirements, acceptance criteria, and success measures.
- Facilitate release planning, testing, implementation, and operational readiness activities.
- Analyze customer journeys, call flows, containment rates, and conversion funnels to identify optimization opportunities.
- Coordinate with vendors, technology teams, Product Owners, and business stakeholders.
- Support issue resolution, production support activities, and ongoing service improvements.
- Maintain project documentation, process maps, governance artifacts, and knowledge management materials.
- Support budget tracking, invoice validation, forecasting, and contract-related activities.
- 5+ years of experience supporting customer-facing digital platforms, contact center technologies, IVR, IVA, chatbot, or conversational AI solutions.
- Experience with project management, stakeholder management, risk management, and delivery coordination.
- Experience gathering business requirements and defining acceptance criteria.
- Experience supporting testing, release management, operational readiness, and production support.
- Experience managing vendors and coordinating across multiple organizations.
- Excellent communication, facilitation, analytical, and organizational skills.
- Familiarity with NICE CXone or similar contact center technologies.
- Ability to translate business and operational requirements into actionable solutions.
- Bachelor's Degree
- Utility industry experience.
- Experience with customer service operations.
- Contact center transformation experience.
- Business process improvement and governance experience.
- Budget, purchase order, and vendor management experience.
- Customer self-service modernization experience.
About Trident Consulting
Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we've partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.
Numbers & Facts
| Location | Rosemead, CA |
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