Manager, Sales Development

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

About the Role:

The Manager, Sales Development is expected to effectively manage the day-to-day activities and process adherence of the Sales Development team. You will utilize the existing sales stack as well as assist in vetting new stack technologies as needed to ensure maximum efficiency across our inbound and outbound teams with the goal of consistently providing sub-2-minute response times. You will continue the work already established within the org and look for new ways of further improving the scripting, training, new hire onboarding, and any other areas as needed. Coaching, mentoring, and assisting your team in order to achieves lead response time, opportunity quality scoring, and pipeline contribution goals for the department. Managing to KPIs is your strong suit and leading a transparent team should be your primary focus.

Role will be located in Tampa, FL

In this role you will:

• Quickly learn current sales development processes
• Drive pipeline contribution at or above quota
• Recruit, interview, and hire excellent SDR's at scale
• Onboard and train SDR's to develop sales skills and deep product knowledge
• Developing and continuously improving lead qualification using established criteria such as ANUM - Authority, Need, Urgency, Money
• Refine and evolve a scalable, measurable and predictable process for developing and growing the SDR Inbound practice while improving efficiency and keeping the team energized and motivated.
• Work with the team to build career plans for each high-performing Inbound SDR's
• Work closely with Marketing and Sales Operations to ensure alignment on your team's strategy and execution
• Collect data and metrics for Weekly Numbers reporting, then deliver to the VP of Sales
• Conduct weekly One-on-One's with each member of your team to review KPI's, Quotas and other performance indicators

• At least two years managing a Sales Development Team, preferably from the Restaurant or Hospitality industries
• Experience with building phone/email campaigns
• Experience with a power dialer and/or predictive dialer
• Experience managing from a sales stack
• Creative and persistent in outreach methods to obtain meetings
• Excellent verbal and written communication skills
• Experience working with a CRM (Salesforce Preferred)
• Strong understanding of sales process in both short and long sales cycles
• Ability to communicate concepts to non-technical end users
• Strong problem-solving and troubleshooting skills
• Ability to thrive in a fast-paced ever changing environment

• A demonstrated commitment to teamwork
• Have a highly positive outlook
• Ability to inspire trust
• Resourcefulness and organizational skills
• Stress management skills
• Knowledge of the Restaurant Industry preferred

• Customer - WE believe that our customers deserve the best from us every day.
• Accountability - WE take ownership and make things happen.

• Teamwork - WE win as a team and have fun doing it.
• Innovation - WE innovate, inspire, ignite the future!
• Integrity - WE are honest, ethical, and trustworthy.