Novo Nordisk logo

Manager, Technical Support

Novo Nordisk
  • Clayton, NC
  • Autofill and Review
5 days ago

Job Description

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you'll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

  • Leading pay and annual performance bonus for all positions
  • All employees enjoy generous paid time off including 14 paid holidays
  • Health Insurance, Dental Insurance, Vision Insurance - effective day one
  • Guaranteed 8% 401K contribution plus individual company match option
  • Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
  • Free access to Novo Nordisk-marketed pharmaceutical products
  • Tuition Assistance
  • Life & Disability Insurance
  • Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Lead and manage assigned technical team in a 24/7 operations environment, to include overseeing day-to-day activities, optimizing processes, equipment and systems for efficiency, availability and quality. Manage team members and ensure alignment with the overall strategy of the organization, while implementing strategies and goals set by higher-level managers to contribute to the overall success of the organization.

Relationships

Reports to Senior Manager or Manager.

Essential Functions

  • Manage daily activities of the assigned technical team & ensure practices are standardized across shifts as needed and aligned with the department strategies
  • Ensure responsible equipment is designed, available, capable & accessible to meet production & business requirements
  • Ensure execution & improvement of technical tasks in alignment with project or site targets based on assigned area of responsibility
  • Identify continuous improvement opportunities & implement resulting process improvements to maintain & improve equipment performance & quality
  • Schedule & execute plans in coordination with development or manufacturing schedules
  • Manage, lead & coach direct reports to ensure a high performing collaborative team environment
  • Provide continuous feedback, structure & accountability to improve team performance
  • Drive technical discussion & problem solving
  • Create, develop, define & implement dynamic key performance indicators for areas of responsibility
  • Collaborate with department leadership for oversight of training, development, coaching, performance management, recruitment & employee relations
  • Govern behaviour based on the Novo Nordisk Way
  • Follow all safety & environmental requirements in the performance of duties
  • Other accountabilities, as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case-by-case basis based on the role).

Development Of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.

Qualifications

  • Bachelor's degree in technical field from an accredited university required

  • May consider an Associate's degree in technical field from an accredited university required with seven (7) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience

  • May consider a High School Diploma or equivalent required with nine (9) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience

  • Minimum of five (5) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience required

  • Minimum of three (3) years of direct supervisory experience required

  • May consider demonstrated leadership experience related to technical activities or improvement project initiatives

  • Knowledgeable in the following systems: Compressed Air, Steam, Chilled Water, Pharmaceutical Utilities, Filling, Formulation, Sterilization, Water Purification, Assembly & Packaging. Driver for process improvement/design via cLEAN & Six Sigma methodologies preferred

  • Proven expertise in mentoring/development, planning/organizing, managing execution & revising the work plan for complex problems solved by cross functional teams preferred

  • Ability to relate well to a wide cross section of stakeholders preferred

  • Proven expertise, (e.g., project management) in planning/organization & project execution, follow-up & completion preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Numbers & Facts

LocationClayton, NC
IndustryBiotechnology/Pharmaceuticals
Company Size2,500 to 4,999 employees
Year Founded1923
Websitehttps://www.novonordisk.com/

About Company

Working at Novo Nordisk

 

Life-changing careers

Starting a career at Novo Nordisk is more than getting a job. It is an opportunity to improve the lives of millions of people living with a serious chronic disease.

Whether you are a part of supplying insulin for patients around the world, discovering the next breakthrough at one of our state-of-the-art research centres, working with us is truly life-changing.

 

We are inspired by life

We are a proud life-science company on a mission to ensure that people living with a chronic disease can live a full life. Millions rely on us.

We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. From our colleagues in the lab, working to change lives through pioneering break-through treatments, to our colleagues putting sustainability at the core of our processes and working to prolong the life of our planet, this mission to improve lives is at the core of our every action.

 

Together we drive change

Change is a constant — change in lifestyle, change in technology, change all over. At Novo Nordisk, we don’t wait for change. We drive it.

We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.

That’s why we continuously push to improve the way we work and the lives of the patients we serve, creating innovative solutions that fit the way people want to live. To accomplish this, we embrace a spirit of open-mindedness and experimentation, striving for excellence without fixating on perfection.

 

Together, we are life-changing

Our company is our people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We want to ensure that every employee can achieve a work-life balance that supports their current priorities and where they want to go next.

 

Your development starts here

We value our employees for the unique skills, backgrounds and perspectives they bring to the table. We work continuously to help bring out the best in all of our people, offering opportunities for development and creating an environment of mobility within the company. We strive to offer a workplace that’s great to be in and to be from.

It is very important to us that anyone working with us feels empowered as an employee and as a person. We all should have the opportunity to act fast, make decisions and be agile. 

With a career at our company, you will feel a difference right from the start. A sense of inspiration that comes from a shared belief in driving positive change for people, families and communities everywhere, and it’s a collective effort. We rely on the joint potential and collaboration of our more than 45,000 employees.

In the video above, meet  Marie Darting, one of our scientists, and hear more about her work as a formulation scientist, her perspective on development plans and the impact she feels her work has on people living with a chronic disease.

 

Who we are

We were founded in 1923 and today we are a global healthcare company headquartered just outside Copenhagen, Denmark.

Our purpose is to drive change to defeat diabetes and other serious chronic diseases, such as obesity and rare blood and endocrine disorders. We do so by pioneering  scientific breakthroughs, expanding  access to our medicines , and working to prevent and ultimately cure diabetes.

With almost 100 years of experience, one of the broadest diabetes product portfolios in the healthcare industry, as well as an award-winning pipeline of innovative products, our success is built on our company values – the Novo Nordisk Way.

Skills

  • Asepsisunmatched
  • Biotech and Pharmaceuticalunmatched
  • Business Strategyunmatched
  • Chronic Diseaseunmatched
  • Coachingunmatched
  • Continuous Improvementunmatched
  • Cross-Functionalunmatched
  • Dental Insuranceunmatched
  • Diabetesunmatched
  • Disability Insuranceunmatched
  • Diseaseunmatched
  • Drug Manufacturingunmatched
  • Employee Relationsunmatched
  • Environmental Regulationsunmatched
  • Equipment Maintenance/Repairunmatched
  • Health Insuranceunmatched
  • Healthcareunmatched
  • High School Diplomaunmatched
  • Leadershipunmatched
  • Life Insuranceunmatched
  • Manufacturingunmatched
  • Mentoringunmatched
  • Obesityunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Performance Metricsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Product Marketingunmatched
  • Production Scheduleunmatched
  • Project Executionunmatched
  • Project Planningunmatched
  • Project/Program Managementunmatched
  • Safety Trainingunmatched
  • Six Sigmaunmatched
  • Sterilizationunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Tuition Feesunmatched
  • Vision Planunmatched
  • Water Utilityunmatched
  • Willing to Travelunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder