Medical Assistant (Credentialed/Certified) - UI Health, Craniofacial Center

Under the direction of the PhysicianClinician, performs a variety of clinical and clerical services to support physician practice in an outpatient setting.

Duties & Responsibilities A Certified Medical Assistant typically performs the following duties per healthcare facility protocols, federal, state, and university, and specific duties assigned.

Direct Patient Care Tasks Assists nursing and medical staff with tasks related to preliminary assessment, education, and documentation of patient condition and the presenting health complaint, including: • Obtaining vital signs and other pertinent health information (i.e., conducts patient screenings during intake process) • Administration of basic tests as directed by healthcare provider (e.g., EKG, spirometry, pulse oximetry) • Informing the patient of test preparations and directions to diagnostic and treatment areas • Obtain specimens by noninvasive techniques and collect blood specimens via capillary and venipuncture technique • Assists medical and nursing staff with tasks or diagnostic and therapeutic procedures appropriate to experience training and skill level • Responds to patient inquiries both in person and by telephone and relays information to the appropriate clinical staff based on the nature of the inquiry • Transports or accompanies patients as directed • Documents patient medications for medication reconciliation by history • Administers approved injections per appropriate protocol

Indirect Patient Care Tasks Under direct supervision of clinical staff and following MD orders, completes requisitions for diagnostic tests and procedures, assists in collection and processing of patient specimens, performs and documents point of care specimen testing, and performs necessary follow-up to obtain laboratory test results and other pertinent medical record information, records lab data, maintains patient care environment in compliance with safety and infection control requirements, performs and documents quality control tests on equipment as appropriate, cleans and sterilizes equipment, and maintains appropriate cleaning logs per policy.

Obtains pre-authorizations and referrals.

Clerical Tasks Maintains medical records in Electronic Health Records (EHR) systems, reviews and prepares EHR to ensure completeness prior to patient exam, obtains missing documentation, documents medical visits, observations, and related activities, maintains patient files and medical records, extracts clinical demographic information as required, schedules patient appointments, checks patients in and out, requisitions charts, studies, registers patients, and activates accounts according to hospital procedures, records lab data, assists other staff with office reception and business support functions, collects cash payments from patients and keeps accurate record of cash collections, participates or assists with initiatives to promote effective process design, development, and implementation of EHR and other technologies, participates in improvement projects and on assigned committees, and performs other related duties and participates in special projects as assigned.