Medical Assistant - Disease Management Case Worker

Position Summary

Functions as a Disease Management Case Worker to ensure that patients receive necessary medical and specialty visits, labs, education and referrals as deemed necessary by the Medical Providers; updates and maintains the Disease Registry database system.

Schedule:

• Flexible, may require some evening and weekends

Primary Duties and Responsibilities

• Performs quality assurance of the medical charts for the Disease Management Program.

• Performs accurate data entry on a daily basis; continually updating and validating information in the disease registry program based on the identified health indicators.

• Attends all training sessions and meetings to be current on the disease registry system and management protocols.

• Regularly generates disease management reports, including patient visit summary forms to ensure improvement of established health indicators.

• Performs patient education counseling including but not limited to: explanation of patient education materials and handouts, disease specific nutritional education, disease specific chronic disease information, issues with medication compliance, exercise, healthy lifestyle habits and other information to improve patient health outcomes.

• Coordinates resources to help patients achieve optimal management of their disease.

• Collaborate with other clinic staff to improve patient health management.

• Perform duties needed to achieve program's objectives.

• Continually monitoring disease registry system for anomalies and immediately reports problems to Disease Management Supervisor.

• Contact and follow up with patients to ensure program objectives are met.

• Provide coverage for other case workers as needed.

• Actively Participates in the Quality Assurance process including:

• Chart review and chart review processes

• Monitoring implementation of quality improvement program components

• Contacting specialists and outside professionals

• Follow-up with patients to ensure compliance with established objectives.

• Other duties assigned as assigned by Clinic Manager or Clinical Service Director.

Minimum Requirements

• Microsoft Office (Word, Excel, Outlook)
• Excellent Communication Skills
• Excellent Customer Service
• Bilingual English/Spanish preferred
• Ability to work as a team player and work independently
• Ability to read, speak and write in English and Spanish
• Reliable transportation
• Must be able to travel from facility to facility
• This position requires 10 % travel outside the local area.

Required Education/Experience and/or Licensure/Certifications

• Certified Medical Assistant
• High School Diploma and/or GED equivalent preferred, but not required.
• At least one year of full-time paid clinical practical experience (preferred)
• Commitment to goals and philosophy of Northeast Community Clinic
• Current CPR and/or BLS Certification
• Valid State Identification

Physical Requirements and Working Conditions

• OSHA Category 2 - Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.
• The work is majority of the time sedentary in nature.
• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.