Medical Coding & Price Transparency Specialist

GENERAL SUMMARY:

We need YOU!

Join Henry Ford Health as a Medical Coding and Price Transparency Specialist and play an important role in helping patients better understand and prepare for the cost of their healthcare. In this highly collaborative and patient-focused role, you will provide accurate pricing estimates for a wide range of services, helping patients navigate insurance coverage, self-pay options, and financial responsibilities with confidence and clarity.

We're looking for a motivated, detail-oriented professional who thrives in a fast-paced healthcare environment and is passionate about making a meaningful difference in the patient experience. The ideal candidate is someone who communicates with empathy, adapts quickly to changing priorities, and values both accuracy and teamwork. Your expertise and support will be vital to helping patients feel informed, prepared, and supported throughout their healthcare journey.

This position offers the opportunity to combine your healthcare knowledge, coding expertise, and customer service skills in an environment that values collaboration, accountability, and compassionate communication. You'll work closely with patients, clinics, and internal teams while utilizing advanced healthcare systems and tools to support a seamless patient financial experience.

If you consider yourself adaptable, service-driven, and committed, we would love to hear from you!

• Associate degree in Healthcare, Business, or a related field preferred (or equivalent experience).
• Two (2) years of medical coding experience preferred.
• Experience with medical billing and reimbursement preferred.
• Experience in a customer-facing healthcare setting preferred.
• Demonstrated proficiency using the Henry Ford Health electronic health record (EHR) system.
• Strong attention to detail with excellent work quality and productivity.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Excel with strong math and calculation skills.
• Ability to complete forms and effectively utilize computer information systems.
• Familiarity with a clinical environment preferred.
• Ability to interpret and work with detailed information accurately.
• Adaptable to changing policies and procedures.
• Strong interpersonal skills with the ability to communicate effectively with patients, prospective patients, clinic staff, and hospital personnel, both in person and over the phone.
• Ability to manage multiple tasks efficiently while meeting customer needs.
• Ability to explain patients' general financial responsibilities and connect them with the Corporate Business Office Customer Service Center when appropriate.
• Ability to thrive in a fast-paced environment with frequent interruptions.
• Strong teamwork skills with a collaborative and supportive approach.
• Successful completion of annual competency requirements.

Certifications/Licensure Required:

• Current coding certification through American Health Information Management Association (AHIMA) or American Academy of Professional Coders (AAPC).
• Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) credential required.

Additional Information

• Organization: Corporate Services
• Department: CBO - Self Pay
• Shift: Day Job
• Union Code: Not Applicable