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Administrative Assistant Jobs in Alexandria, VA

Medical Office administration

Cervello-Wellness
  • Alexandria, VA
  • Full-time
1 day ago

Job Description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off

Bonus




Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.


Key Responsibilities


  • Greet and support patients with professionalism and empathy

  • Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)

  • Manage phones, emails, and portal messages; route concerns appropriately

  • Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)

  • Verify insurance eligibility, support authorizations/referrals, collect copays/balances

  • Track cancellations/no-shows, manage waitlists, and coordinate provider calendars

  • Assist with office operations, supply ordering, and administrative support for clinicians

  • Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality

Requirements


  • Bilingual (English/Spanish) required

  • Minimum 5 years of experience in a medical or mental health office setting

  • Strong scheduling, customer service, and data accuracy skills

  • Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting




Numbers & Facts

LocationAlexandria, VA
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Behavioral Healthunmatched
  • Calendar Managementunmatched
  • Co-Paymentsunmatched
  • Customer Support/Serviceunmatched
  • Data Qualityunmatched
  • Demographicsunmatched
  • Dental Insuranceunmatched
  • Documentationunmatched
  • Electronic Medical Recordsunmatched
  • Email Management/Administrationunmatched
  • English Languageunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Health Insuranceunmatched
  • Identify Issuesunmatched
  • Insuranceunmatched
  • Maintain Complianceunmatched
  • Medical Officeunmatched
  • Medical Office Administrationunmatched
  • Medical Record Systemunmatched
  • Multilingualunmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Organizational Skillsunmatched
  • Outpatient Careunmatched
  • Psychiatry and Mental Healthunmatched
  • Return on Investment (ROI)unmatched
  • Routing Protocolsunmatched
  • Spanish Languageunmatched
  • Telehealthunmatched

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