Skills

Administrative Skillsunmatched

Behavioral Healthunmatched

Calendar Managementunmatched

Co-Paymentsunmatched

Customer Support/Serviceunmatched

Data Qualityunmatched

Demographicsunmatched

Dental Insuranceunmatched

Documentationunmatched

Electronic Medical Recordsunmatched

Email Management/Administrationunmatched

English Languageunmatched

HIPAA (Health Insurance Portability and Accountability Act)unmatched

Health Insuranceunmatched

Identify Issuesunmatched

Insuranceunmatched

Maintain Complianceunmatched

Medical Officeunmatched

Medical Office Administrationunmatched

Medical Record Systemunmatched

Multilingualunmatched

Operational Supportunmatched

Operationsunmatched

Organizational Skillsunmatched

Outpatient Careunmatched

Psychiatry and Mental Healthunmatched

Return on Investment (ROI)unmatched

Routing Protocolsunmatched

Spanish Languageunmatched

Telehealthunmatched

Description

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off

Bonus

Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.

Key Responsibilities

Greet and support patients with professionalism and empathy
Schedule intakes, therapy, med management, and follow-ups (in-person+ telehealth)
Manage phones, emails, and portal messages; route concerns appropriately
Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
Verify insurance eligibility, support authorizations/referrals, collect copays/balances
Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
Assist with office operations, supply ordering, and administrative support for clinicians
Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality

Requirements

Bilingual (English/Spanish) required
Minimum 5 years of experience in a medical or mental health office setting
Strong scheduling, customer service, and data accuracy skills
Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting

Compensation: $24.00 - $26.00 per hour

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