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Administrative Support Jobs in Alexandria, VA

Medical Office administration

Cb

Alexandria, Virginia

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, Calendar Management, Co-Payments, Customer Support/Service, Data Quality, Demographics, Dental Insurance, Documentation, Electronic Medical Records, Email Management/Administration, English Language, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Identify Issues, Insurance, Maintain Compliance, Medical Office, Medical Office Administration, Medical Record System, Multilingual, Operational Support, Operations, Organizational Skills, Outpatient Care, Psychiatry and Mental Health, Return on Investment (ROI), Routing Protocols, Spanish Language, Telehealth
LOCATION
Alexandria, Virginia
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
Bonus



Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.

Key Responsibilities

  • Greet and support patients with professionalism and empathy

  • Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)

  • Manage phones, emails, and portal messages; route concerns appropriately

  • Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)

  • Verify insurance eligibility, support authorizations/referrals, collect copays/balances

  • Track cancellations/no-shows, manage waitlists, and coordinate provider calendars

  • Assist with office operations, supply ordering, and administrative support for clinicians

  • Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality

Requirements

  • Bilingual (English/Spanish) required

  • Minimum 5 years of experience in a medical or mental health office setting

  • Strong scheduling, customer service, and data accuracy skills

  • Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting


Compensation: $24.00 - $26.00 per hour




About the Company

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Cb

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