Calendar Management, Cancer, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Durable Medical Equipment, Educational Testing, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Information/Data Security (InfoSec), Maintain Compliance, Medical Office Administration, Medical Tests, Nonprofit, Nucleus, Nursing, Order Management, Patient Assessment, Patient Education, Pharmacy, Privacy Controls, Problem Solving Skills, Quality of Care, Record Keeping, Safety Standards, Team Player, Telephone Skills
Primary Location:
Nucleus Building - UMC
Address:
300 E. Market St.
Louisville, KY 40202
Shift:
Job Description Summary:
UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.
With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.
Job Description:
The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Essential Functions:
- Answer phone calls and direct them appropriately
- Check patient into the electronic medical record
- Ensure patient packet questionnaire is complete, if not assist patient in completing
- Address patients questions or needs
- Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
- Print paperwork for patient education and/or test instructions
- Check patient out of the electronic medical record at completion of visit
- Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
Other Functions:
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
Additional Job Description:
Education:
- High School Diploma or GED/Equivalent (required)
Experience:
- One(1) year healthcare experience (preferred)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
- Strong customer service and communication skills
- Must understand and be able to perform professional phone etiquette
Language Ability:
- Must be able to communicate effectively in both verbal and written formats
Reasoning Ability:
- Ability to solve practical problems
Computer Skills:
- Must be proficient with basic computer skills
Additional Responsibilities:
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Maintains confidentiality and protects sensitive data at all times
- Adheres to organizational and department specific safety standards and guidelines
- Works collaboratively and supports efforts of team members
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
U
University of Louisville Physicians Inc