Job Title: Medical Receptionist
Location: Fort Wright, KY 41011
Duration: 13 weeks
Shift: Monday-Friday 7:30a-4p, Occasional days will start earlier (Fridays 7am start) and run later (4:30pm end), Floating requirements: Possible cross coverage on days there are no clinics
Job Summary:
Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor’s visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.
Job Responsibilities:
- Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff.
- Performs phone system/answering service functions.
- Manages the physician’s outlook calendar as needed.
- Greets visitors and patients.
- Performs patient check-in and check-out including full registration when necessary including determining all insurance coverages as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients.
- Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner.
- Collects co-pays and outstanding balances.
- Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
- Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.
- Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
- Orders office supplies and maintains front office and reception area cleanliness.
- All other clerical duties as assigned.
Qualifications & Skills:
Education:
- High School diploma or equivalent
Required Skills & Experience:
- One to three years’ experience in Customer Service
- Required experience: Insurance verification, check-in/out, copay collection, scheduling appointments
- Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel)
- Must be able to multi-task and maintain confidentiality
- Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills
- Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification
- Knowledge of health insurance coverage, requirements
- Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math)
- Analytical skills required to make decisions based on the facility and clinical situation at hand
- Knowledge of and compliance with HIPAA privacy requirements