Job Title: Medical Visit Scheduler
Job Type: Contract To Hire
Location: Orlando, FL
Pay Range: Starts at $19.00/hour
Position Summary:
We are seeking an efficient and experienced Medical Visit Scheduler to join our dynamic team. In this role, you will coordinate and manage all medical appointments in a high-volume practice. Must have experience in obtaining basic insurance information and any referrals to set up new patient records. The ideal candidate must be able to thrive in a fast-paced environment, excel at multi-tasking, and possess strong communication skills.
Key Responsibilities:
- Scheduling, rescheduling, and canceling patient appointments.
- Answering incoming calls and responding to patient inquiries.
- Verifying patient demographic and insurance information.
- Coordinating referrals and authorizations when required.
- Maintaining provider calendars and optimizing appointment slots.
- Confirming appointments and communicating preparation instructions to patients.
- Reviewing schedules for accuracy and resolving conflicts or gaps.
- Entering and updating patient information in electronic medical records (EMR/EHR) systems.
- Communicating with physicians, nurses, and other departments regarding scheduling needs.
- Ensuring compliance with HIPAA and patient confidentiality requirements.
- Managing waitlists and accommodating urgent appointment requests.
- Tracking no-shows and assisting with appointment follow-up.
Qualifications:
- Strong customer service and communication skills.
- Attention to detail and organization.
- Knowledge of medical terminology.
- Experience with EMR/EHR systems (Epic, Cerner, Athena, etc.).
- Ability to multitask in a fast-paced healthcare environment.
- Insurance verification and referral processing knowledge.
- Proficiency with scheduling software, EHR, and Microsoft Office.