Membership & Guest Services Manager (9376)

This position is responsible for:

Creating exceptional customer service experience, along with promoting the Kroc Center Membership and Programs to Members and Non-Members in the community through various functions: cultivate and develop relationships with Members and Visitors, oversees all potential and current memberships, facility tours, membership orientation. Oversees Welcome Desk, Lobby, special member events an all other related duties associated with the guests.

Key Responsibilities:

• Check for accuracy with membership sales, current memberships, merchandise and the Welcome Desk at the KROC Center.
• Oversee the POS system for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provide regular statistical reports related to the members, including recruitment/retention goals, program trends and other reporting as needed.
• Serves as the main contact person for all guests, members and potential members at the Kroc Center.
• Oversees, manages welcome desk team. Consistent coaching, training, progressive discipline and 90 day/annual reviews.
• Prepares deposits and works in data base related to payments.

Physical and Working Conditions:

Ability to meet attendance requirements. Work is performed in an environment where there are little to no physical discomforts associated with weather or discomforts associated with dirt, dust and the like. Work is performed in a fast-paced environment that included frequent phone or in person contact with people from diverse backgrounds and temperament.

Employee Benefits:

• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision Insurance
• Retirement Plans and more!

Education and Experience

• Bachelor's degree from an accredited college or university in Public Relations, Business, Communications, Marketing or related field and
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Certifications

Valid Driver's License.

Equal Opportunity Employer: Veterans | Disabled