Mgr Billing Support Services

''57297'',''true'',''57297'',''false'',''Submission for the position: Mgr Billing Support Services - (Job Number: 13671)'',''false'',''57297'',''false'',''true'',''Mgr Billing Support Services'',''13671'',''!*!

POSITION SUMMARY:

Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.

DUTIES & RESPONSIBILITIES:

• Responsible to manage the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues. Assures continuous process improvement.
• Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
• Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies and follows through to ensure correction.
• Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementation and adoption of billing products and services.
• Responsible for the printing and mailing of utility bills and letters in accordance with established schedules.
• Monitors vendor contracts to ensure delivery of services in accordance with the contract specifications and billing rendered.
• Assist in development of RFP, evaluating responses and will make recommendations to award contracts.
• Develops and manages a departmental financial plan. Maintains expenses within corporate budgetary targets.
• Administers collective bargaining agreements, identifies and reports implementation successes and deficiencies as they relate to process.
• Improves the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Plans, organizes, trains, coaches, manages and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
• Provides leadership and example in meeting JEA's safety and wellness goals.

'',''!*!

POSITION SUMMARY:

Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.

DUTIES & RESPONSIBILITIES:

• Responsible to manage the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues. Assures continuous process improvement.
• Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
• Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies and follows through to ensure correction.
• Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementation and adoption of billing products and services.
• Responsible for the printing and mailing of utility bills and letters in accordance with established schedules.
• Monitors vendor contracts to ensure delivery of services in accordance with the contract specifications and billing rendered.
• Assist in development of RFP, evaluating responses and will make recommendations to award contracts.
• Develops and manages a departmental financial plan. Maintains expenses within corporate budgetary targets.
• Administers collective bargaining agreements, identifies and reports implementation successes and deficiencies as they relate to process.
• Improves the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Plans, organizes, trains, coaches, manages and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
• Provides leadership and example in meeting JEA's safety and wellness goals.

'',''!*!

JOB REQUIREMENTS:

Education: Bachelor's degree in Accounting, Business Administration or related field required. Advanced degree preferred.

AND

Experience: Five (5) years successful operations management experience. Demonstrated leadership experience with large volume billing activities and outsourced services preferred. Experience in the utility industry preferred.

OR

An equivalent combination of education, experience and/or training.

License/Certifications/Registrations:

A valid driver's license in required prior to employment and must be maintained during employment in this class.

The minimum salary for this position is $94,500 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.

PHYSICAL REQUIREMENTS:

Sitting

Up to 8 hours per day

Lifting

Up to 2 hours per day

Walking

Up to 5 hours per day

Up to 50 max. pounds

Standing

Up to 3 hours per day

Pushing

Will not generally apply

Bending

Up to 3 hours per day

Up to 50 max. pounds

Squatting

Up to 2 hours per day

Pulling

Will not generally apply

Stooping

Up to 2 hours per day

Up to 50 max. pounds

Reaching

Up to 2 hours per day

Climbing

Up to 1 hour per day

Balancing

Up to 1 hour per day

Stairs

Up to 1 hour per day

Twisting

Up to 1 hour per day

Ladder

Will not generally apply

Crawling

Will not generally apply

Equipment

Will not generally apply

Kneeling

Will not generally apply

Outdoors

Will not generally apply

Typing

Up to 5 hours per day

Data Entry

Up to 5 hours per day

Unusual hearing or vision demands:

None

Other physical demands or notes:

JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

'',''!*!

JOB REQUIREMENTS:

Education: Bachelor's degree in Accounting, Business Administration or related field required. Advanced degree preferred.

AND

Experience: Five (5) years successful operations management experience. Demonstrated leadership experience with large volume billing activities and outsourced services preferred. Experience in the utility industry preferred.

OR

An equivalent combination of education, experience and/or training.

License/Certifications/Registrations:

A valid driver's license in required prior to employment and must be maintained during employment in this class.

The minimum salary for this position is $94,500 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.

PHYSICAL REQUIREMENTS:

Sitting

Up to 8 hours per day

Lifting

Up to 2 hours per day

Walking

Up to 5 hours per day

Up to 50 max. pounds

Standing

Up to 3 hours per day

Pushing

Will not generally apply

Bending

Up to 3 hours per day

Up to 50 max. pounds

Squatting

Up to 2 hours per day

Pulling

Will not generally apply

Stooping

Up to 2 hours per day

Up to 50 max. pounds

Reaching

Up to 2 hours per day

Climbing

Up to 1 hour per day

Balancing

Up to 1 hour per day

Stairs

Up to 1 hour per day

Twisting

Up to 1 hour per day

Ladder

Will not generally apply

Crawling

Will not generally apply

Equipment

Will not generally apply

Kneeling

Will not generally apply

Outdoors

Will not generally apply

Typing

Up to 5 hours per day

Data Entry

Up to 5 hours per day

Unusual hearing or vision demands:

None

Other physical demands or notes:

JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

'',''US Dollar (USD)'',''

225 N Pearl Street (225 N Pearl Street)

225 N Pearl Street

Jacksonville, 32202

'',''225 N Pearl Street'',''225 N Pearl Street'','''',''Jacksonville'',''32202'',''Jul 21, 2026, 9:16:55 AM'',''Jul 21, 2026, 9:16:55 AM'',''Aug 4, 2026, 10:59:00 PM'',''Aug 4, 2026, 10:59:00 PM'',''false'',''57297'',''57297'',''true'',''57297'',''false'',''Submission for the position: Mgr Billing Support Services - (Job Number: 13671)'',''false'',''57297'',''false'',''true''