Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Mgr Casualty Claims
Work Location: Itasca, IL 60143
Job Type: Full Time
Work Type: Hybrid
Duration: Full Time
Job Description:
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Position Summary
- The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization's strategic goals.
- This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service.
- The manager proactively assesses current and future resource needs, providing mentorship and guidance to support continuous development and operational excellence.
- Oversees the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
- Monitor and assess employee performance through spot checks (e.g., phone listening, file reviews) and data tools (e.g., Power BI, flight decks, trend analysis); provide feedback and implement improvement plans to ensure thorough and efficient investigations.
- Develop and implement continuous improvement initiatives to enhance the quality and consistency of the investigative process.
- Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
- Apply technical knowledge (e.g., comparative negligence laws across all 50 states) to support employees in their investigations and evaluations.
- Direct day-to-day operations including tracking measures, analyzing reports, and reinforcing goals.
- Handle escalated complaints or disputes, working to resolve issues amicably and maintain positive relationships with clients.
- Utilize technology and talent management to increase efficiency and scalability in claims handling.
- Analyze claims data to identify trends, areas for improvement, and opportunities for cost savings.
- Evaluate and approve reserve and settlements outside of individual authorities.
- Monitor and control expenses related to claim handling activities.
- Review and approve settlement proposals prepared by claims handlers to ensure they are reasonable and justifiable.
- Support and mentor others and demonstrate proficiency in contractual indemnification.
- Oversee, manage, and direct litigated claims; mentor others on approach.
- Collaborate with legal teams to ensure proper handling of litigation cases.
- Analyze claims to identify strengths, weaknesses, and potential risks associated with litigation.
- Manage and report on litigation outcomes to identify trends and areas for improvement.
- Monitor and manage litigation costs to ensure they remain within budget and evaluate the financial impact of litigation on the company.
- Ensure accurate documentation and compliance with legal requirements in litigated claims.
- Provide guidance on the development of policies and procedures and training and development programs for claims handlers on litigation support.
- Lead negotiation in contested claims, employing advanced negotiation strategies for optimal outcomes while balancing indemnity and customer satisfaction.
- Ensure compliance with all claims handling guidelines and policies.
- Provide regular updates and reports to senior management and other departments.
- Bachelor's degree.
- Generally, 5 7 years of related claims experience.
- Supervisory experience preferred but not required.
- Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
- Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
- Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity.
- Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines.
- Effective verbal and written communicator across diverse audiences and situations.
- Able to draft factual, objective work products.
- Proficient in developing others' negotiation, communication, and organizational skills.
- Highly organized with the ability to manage complex projects and develop scalable organizational strategies.
- Expert in developing empathetic customer service strategies and delivering exceptional service.
- Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional requirements.
- Expert in managing legal and reputational risks and ensuring compliance with regulatory standards.
- Makes informed, independent decisions within authority while evaluating risks and financial implications.
- Understands how to align team performance with broader business goals and resource planning.
- Analytical Reasoning Ability to identify problems, gather input and data, and develop effective solutions.
- Customer Centricity Focuses on customer needs and delivers service that meets or exceeds expectations.
- Digital Fluency Effectively uses digital tools, software applications, and modern technology platforms.
- Persuasion and Influence Uses interpersonal and influencing skills to gain acceptance for ideas and solutions.
- Demonstrates a deep understanding of the insurance industry and applies specialized technical skills to address complex challenges.
- Adapts to industry trends and drives organizational value.
- Plans, prioritizes, and manages resources and time effectively to achieve goals and deadlines.
- Ability to manage a high volume of work and meet deadlines.
- Required to work on-site as needed.
- May be required to maintain a reliable, high-speed home internet connection for remote work.
- Ability to work extended hours, including evenings and weekends as business demands require.
- Ability to sit and/or stand for prolonged periods.
- Ability to operate a motor vehicle safely and legally.
- Proficient in using a personal computer and standard office equipment.
Numbers & Facts
| Location | Itasca, IL |
| Industry | Computer/IT Services |
| Salary | $105,000–$130,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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