Mortgage Loan Assistant

Mortgage Loan Officer Assistant
Metro City Bank, Buena Park, CA (LALPO)

About the Role
We’re looking for an organized, detail-oriented Loan Officer Assistant to support a Senior Mortgage Loan Officer who handles both retail and wholesale (broker) loans. You’ll keep files moving from application to closing and be a key point of contact for borrowers, brokers, and the bank’s processing team.

Responsibilities

• Input loan information into Calyx Point accurately and efficiently
• Gather required loan documents from borrowers and loan brokers, and review them for completeness before submission
• Follow up on loan conditions with brokers, borrowers, and the bank’s loan processors and closing team
• Track each loan’s status and key dates (lock expirations, contingencies, closing dates) and keep the pipeline report up to date
• Send regular status updates to borrowers, brokers, and loan officer
• Help onboard and support wholesale brokers with submissions and condition clearing
• Protect borrower personal information and follow bank compliance policies (TRID, RESPA, ECOA, and privacy rules)

Requirements

• Minimum 2 years of loan processing experience
• Efficient with Calyx Point
• Excellent written and verbal communication skills
• Very organized and detail-oriented, with the ability to manage multiple files and deadlines at once
• Working knowledge of conventional and non-QM loan documentation
• Proficient in Microsoft Office, especially Excel and Outlook

Preferred

• Bilingual in Chinese and English
• Experience with non-QM
• Experience in a wholesale or broker environment
• Holder of NMLS license preferred, but not required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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