The Miami Valley Educational Computer Association located in Yellow Springs, Ohio has an opening for a customer service coordinator on the student software support team.
Job Objective: Facilitates the delivery of timely and effective customer support for K-12 software applications associated with student information systems and/or library automation. Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data.
Qualifications:
Minimum of a high school diploma. Associates degree in a technology related field is desirable.
Documented evidence of a clear criminal record.
Knowledge of computing environments.
Ability to train and support clients in the use of software systems.
Proficiency in the use of spreadsheet software. Knowledge of databases is desirable.
Energetic self-starter able to work with minimum supervision.
Ability to conceptualize, evaluate, prioritize, and solve complex problems.
Ability to develop training materials and supplemental documentation.
Ability to establish working relationships with co-workers and function as part of a cohesive team.
Maintains high ethical standards, integrity, and professionalism.
Able to work in an interruption intense environment.
Ability to interact comfortably and confidently with the public.
Ability to maintain confidentiality of privileged information.
Ability to learn new skills and perform new job functions as work environment changes.
Other Desirable Qualifications:
Experience with K12 software applications: ProgressBook Student Information and Gradebook and/or INFOhio library automation software, SameGoal IEP forms management.
Group presentation and customer training experience.
Work experience in the information technology industry.
Goal-oriented, career minded.
To apply, please email your cover letter and resume to employment@mveca.org