Job Summary:
The Network Technician is responsible for monitoring, maintaining, and supporting the State of Alabama's LAN/WAN networks, including voice and data circuits across multiple complex sites. This role involves 24/7 operational support with a primary focus on the 3rd shift, ensuring network reliability and availability through proactive monitoring and incident management.
Responsibilities:
- Monitor network alarms, alerts, and faults to ensure service reliability and availability.
- Maintain and update incident, request, problem, configuration, and change records in ServiceNow.
- Analyze network reports and data to identify and resolve equipment or service issues.
- Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
- Participate in shift work including weekends and holidays as part of a 24/7 support team.
- Complete training on 1st and 2nd shifts prior to starting the 3rd shift schedule.
Required Skills & Certifications:
- Minimum 1 year of experience in LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Knowledge of voice and data circuits troubleshooting and research.
- Familiarity with incident ticketing systems such as ServiceNow or Remedy.
- High School Diploma or GED.
Preferred Skills & Certifications:
- CompTIA Network+ Certification.
Special Considerations:
- Must pass Standard background check and ALEA check.
- Position requires working on-site in Montgomery, Alabama; no remote work allowed.
- Must be able to convert to merit system employment at hiring manager's discretion.
- Submittals limited to prime suppliers with only one level of sub-vendor allowed.
Scheduling:
- 3rd shift schedule: 12:00 AM to 8:00 AM.
- Shift rotation: 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
- Initial training includes 2 weeks on 2nd shift and 2 weeks on 1st shift before starting 3rd shift.
- 40 hours per week.