Night Audit Agent

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today!This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Job type: Full-time, non-exemptSchedule: 11:00 p.m.- 7:00 a.m.* or 8:00 p.m.- 3:00 a.m. including weekends and holidays.*These hours may vary slightly based on hotel occupancy and department need.Pay rate starting at $15.50DUTIES AND RESPONSIBILITIES:

-Reports to the Front Desk Manager.-Assuring friendly, courteous and accurate check-in and check-out of room guests.-Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.-Competent knowledge of the property, local attractions and current activities.-Promote friendly, courteous, superior customer service.-Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information-Will be responsible for handling a high volume of cash, credit and sales transactions-Keep front desk area and own station neat, tidy, and clean-Monitor guest safety and service issues to provide the safest and most customer-oriented environment-Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner-Other duties as assignedREQUIREMENTS:-Must be able to maintain and present a professional appearance-A professional attitude is required at all times-Must be honest and dedicated-Must be able to maintain confidentiality and be trustworthy-Exceptional oral and written communication-Must possess excellent time management skills and strong communication skills-Must be a team player and able to provide superior customer service-Must be able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance,  FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website

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