Night Shift Customer Service Representative

If you're passionate about food origins, enjoy problem-solving, and thrive in a fast-paced environment, consider joining Midwest Foods! We're a women-owned company based in Chicago, serving the restaurant, hospitality, retail, and wholesale industries in Illinois, Indiana, and Wisconsin. Our dedicated teams focus on providing culinary solutions, addressing labor challenges, and ensuring a consistent food supply. We prioritize customer satisfaction and sustainability by working with a network of top growers and local farmers to build a more sustainable supply chain and tell their stories from farm to plate.

We're currently seeking individuals with hospitality, restaurant, or service-related backgrounds to join our Customer Service team. The ideal candidate will excel at problem-solving, multitasking, and creating positive customer experiences. If you're detail-oriented, highly motivated, and a team player, this role offers an exciting opportunity to support our growing customer base while building a career in food distribution.

8pm - 4:30am - Sunday-Friday, with Saturdays off and rotating Fridays off

Starting Pay: $23.00/hr.

Responsibilities:

• Manage a high volume of incoming phone calls and customer inquiries.
• Receive orders via phone, email, fax, and online, and accurately enter them into the system.
• Identify and assess customer needs, providing timely and professional solutions.
• Build sustainable relationships and trust with customer accounts through open, interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Follow company communication procedures, guidelines, and policies consistently.
• Collaborate with co-workers and supervisors to ensure all daily orders are processed accurately and on time.
• Complete invoicing tasks for the shipping team, ensuring accuracy and timeliness.
• Balance multiple priorities while maintaining accuracy and efficiency.

• High school diploma or equivalent required; some college coursework preferred.
• 3 years required, previous customer service or hospitality experience strongly preferred (food distribution a plus).
• Proven ability to manage multiple tasks in a fast-paced environment.
• Strong phone presence and active listening skills.
• Excellent communication skills (verbal, written, and listening).
• Proficiency in Microsoft Office; CRM/ERP experience a plus.
• High attention to detail and accuracy in data entry.
• A typing speed of at least 60 WPM is required.
• Flexible to work evenings, overnights, and holidays as needed.

• Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
• 401-k with employer match
• Vacation and PTO/sick days