Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.
Referral Rewards- Receive referral bonuses for eligible healthcare professionals you refer.($200 referrer / $100 referee)
Personalized Support - Work with a dedicated recruiter committed to your success.
Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.
Shift Details:
Shifts: Mon - Fri between the hours of 8:00 am and 5:30 pm.
Total of 40 hours weekly; overtime availability is rare.
NYS Holiday work may be required.
Computer Support Specialist Duties & Responsibilities:
Basic Duties (Training is provided on-site)
1st Level Support for Help Desk and Security Incidents
Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
Accurately document all issues and requests during the initial call
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
Establish and maintain a working knowledge of the Statewide Financial Systems navigation, procedures, and processing requirements
Support users in the use of the system including, but not limited to, navigation, access, and reports.
If required, route issues and requests to appropriate second line of support
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
Participate in appropriate training, workgroups and agency meetings
Knowledge, Skills, & Abilities:
Experience with ServiceNow or other ticket or case management software is a plus
Strong MS Windows, MS Outlook, and MS Office knowledge, particularly in MS Excel and MS Word
Knowledge of basic accounting principles
Excellent communication skills
Works well with others
Reliable and trustworthy
Ability to multi-task and set priorities
MS SharePoint knowledge is desirable
Ability to write non-technical correspondence and communicate in writing
Ability to run SQL scripts or queries is a plus
Minimum Qualifications
High School graduate with some college; computer science related degree is preferred.
Minimum of 1 year/s of recent experience as as a Conputer Support Specialists
Copy of all current required certifications and compliance documents (e.g., .BLS, N95 fit test, immunization records, TB test, or other client-specific requirements).
Benefits
Competitive Pay
Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)
401(k) Retirement Plan
Travel Stipends for Qualified Candidates
Ready to Get Started?
Apply through this job posting and submit your most recent resume.
For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM5:00 PM PST.
Numbers & Facts
Location
Albany, NY
Skills
1st Level Supportunmatched
2nd Level Supportunmatched
Accountingunmatched
Case Managementunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Computer Securityunmatched
Disability Insuranceunmatched
Financial Systemsunmatched
Healthcareunmatched
Help Deskunmatched
High School Diplomaunmatched
IT Service Management (ITSM)unmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft SharePointunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
SQL (Structured Query Language)unmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Sports Officiatingunmatched
Team Playerunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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