Oberlin - Assistant Executive Housekeeper

Reports To: Executive Housekeeper

FLSA Status: Non-Exempt

The Assistant Executive Housekeeper is responsible for ensuring the overall cleanliness of the hotel. The Assistant Executive Housekeeper will assist the Executive Housekeeper with all duties including training, room inspections, and inventory control to ensure 100 percent guest satisfaction.

Responsibilities

• Monitoring and maintaining inventory control (linen, room supplies, etc.)
• Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
• Inspecting rooms daily to ensure brand standards and overall cleanliness
• Ensuring that all maintenance issues are reported immediately
• Communication of room status to all divisions
• Participating in all housekeeping department meetings, luncheons, and functions
• Assisting with all training efforts throughout the housekeeping department
• Embracing, enforcing, and promoting Quality Hospitality culture throughout the housekeeping department
• Embracing and demonstrating the core ideology daily
• Ensuring all rushed/transferred rooms are handled smoothly and efficiently
• Ensuring that housekeeping carts are organized and ready for daily work
• Operates with guest satisfaction urgency and strives for 100 percent guest satisfaction at all times
• Promoting and encouraging team work at all times
• Monitoring and logging key control
• Strong knowledge of Executive Housekeeper duties in order to be able to back up this position
• Providing information to guests about hotel services, facilities, and other amenities

Requirements

• Prior housekeeping experience is required - experience in a hospitality setting is preferred
• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented and excellent interpersonal skills
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills - both verbal and written
• Excellent time and project management skills
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.