Responsibilities:
" Escort vendor onsite to support on equipment services.
" Dispatch Work Orders to vendors and follow up on service completion
" Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness
" Support problem resolution and escalation at account as needed
" Follow established, approved procedure for high dollar repairs, issue high dollar purchase or numbers and monitor high dollar repairs as they progress up to and including call follow up
" Support service activities and escalations to include, timeliness, accuracy, and quality of the event
" Develop and maintain positive and professional working relationships with clients, and service vendors
" Support problem resolution and escalation to site lead at account as needed
" Support service and financial documents for service contracts
" Ensure vendor compliance and adherence to site specific protocols and policy
" Adhere to all customer security and safety procedures
" Maintain high levels of customer allegiance leveraging survey results for continuous improvement
" Other appropriate duties as assigned
Minimum Qualifications:
" Must possess a High School Diploma,
" 2+ years experience in professional customer service role
" 2+ years Experience in a customer-facing position
" Proficient PC skills and ability to effectively use Windows based software.
" Must be able to read, write and speak English
" Must display a high level of confidentiality for the customer
" Ability to walk up to 5 miles daily ( They will be escorting Engineers into the building, to the instruments and back out at end of day)
" Will be lifting packages, up to 25 lbs
Preferred:
" Experience with CMMS system preferred
" Experience in Life Sciences or Healthcare environment preferred
" College degree preferred
Physical/Environmental Requirements:
" Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
" Level of Physical Requirements: Light to medium work
" Level of Visual Acuity: Clerical, professional, administrative
Non-Negotiable Hiring Criteria:
" Demonstrated success in a Customer facing position
M-F: 8am-5pm Overtime is optional/as needed ( if doing OT, they will stay late those days)
Possibility to Extend, conversion is possible depending on HC and performance
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.