Office Administrator Assistant

My Serenity Mental Wellness

Rancho Cucamonga, CA

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Communication Skills, Current Procedural Terminology (CPT), Customer Experience, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Establish Priorities, Healthcare, ICD-10, Insurance Claims, Medical Billing, Multitasking, Operational Support, Operations, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Risk Management, Social Media, Team Player, Telephone Skills, Vision Plan, Writing Skills

LOCATION

Rancho Cucamonga, CA

POSTED

13 days ago

Benefits:

401(k)
Dental insurance
Paid time off
Vision insurance
Wellness resources

Benefits/Perks

Hybrid (3-4 Office Days)
Competitive compensation
Dental & Vision
Supplemental Benefits
401k

Job Summary
We are seeking an experienced Administrative Office Assistant to join our team! In this role, you will support the daily operations of the practice by assisting with client communication, scheduling, referrals, billing, ICD-10 coding and insurance claims, and general administrative tasks.

You will serve as a central point of coordination between clients, therapists, and administrative processes, and operational workflows run smoothly. The ideal candidate is proactive, organized, and able to balance multiple responsibilities while maintaining professionalism and attention to detail.

The ideal candidate is detail-oriented, responsive, and able to manage multiple responsibilities while maintaining a calm and professional presence. If you enjoy working in a supportive environment and contributing to both client care and team operations, we would love to hear from you.

REQUIRED QUALIFICATIONS

Experience with medical or mental health billing
Experience submitting insurance claims and working with payers
Familiarity with ICD-10 (and CPT codes preferred)
Experience verifying insurance benefits
Strong attention to detail and accuracy
Ability to work independently

Responsibilities

Provide professional and respectful customer service via phone, email, and in person
Respond to calls, emails, and messages within expected timeframes
Serve as a point of coordination between clients, therapists, and internal operations
Support scheduling, referrals, and client intake processes
Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
Ensure administrative workflows are followed consistently and thoroughly
Assist with basic billing tasks including charging services and supporting client balances
Communicate payment-related information clearly and professionally when needed
Support daily office operations and ensure a smooth and organized environment
Assist with administrative tasks, documentation, and coordination as assigned
Assist with social media coordination and content collaboration as directed

SOCIAL MEDIA SUPPORT (COLLABORATIVE)

Assist with social media coordination and content

Qualifications

Strong communication and customer service skills
Highly organized and detail-oriented
Ability to manage multiple tasks and prioritize effectively
Comfortable working within structured systems and processes
Proactive, reliable, and solution-oriented
Previous administrative experience preferred
Experience in a healthcare or mental health setting is a plus
Extensive knowledge of clinical risk management
Excellent written and verbal communication skills

Additional Information
This role is essential to the overall function of the practice and contributes directly to both client experience and team efficiency. We are looking for someone who takes ownership of their work and is committed to supporting a professional, highly organized, and supportive environment. In this role you must feel comfortable to work in a fast-pace, work independently and in team-work, and multi-task.

Please complete the full application online under "Hiring":
https://www.myserenitymw.org/

Office Administrator Assistant

My Serenity Mental Wellness

Rancho Cucamonga, CA

About the Company

My Serenity Mental Wellness

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