We are a local, franchise business looking for a dependable and reliable individual who is eager and ready to learn, grow, and contribute to our team. This is a hybrid position which will require working from home some of the time. Candidates must live in the North Houston area. Our team members share a passion for success and a strong work ethic. No matter the task, we know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.KEY RESPONSIBILITIES:
- Take inbound calls from customers and prospective customers
- Make outbound calls to follow up and ensure customer satisfaction
- Compose and reply to customer and prospect emails
- Assist sales team with selling services over the phone
- Maintain accurate customer data records
- Take payments and handle collections
- Serve as first line of support for customer inquiries via various communication platforms
- Maintain detailed records of customer accounts in CRM
- Work closely with team to identify and resolve issues through effective problem solving techniques
MUST HAVES: (Requirements)
- High school Diploma; Higher education preferred
- Excellent verbal and written communication skills
- Experience in telephone customer interactions
- Proficient computer skills
- Commitment to continuous learning and development
- Exceptional attention to detail
- Friendly and enjoy meeting new people
- Positive attitude
- Ability to multitask and work in a fast paced environment
NICE TO HAVES: (but not required)
- Knowledge in agronomy or plant health
- Experience using CRM platforms
- Experience in digital marketing
WHAT WE ARE LOOKING FOR:
- DRIVEN - We want someone who takes initiative, but isn't afraid to ask for clarification
- COMMITTED - Willing to go the extra mile to ensure our customers are happy
- PROBLEM SOLVER - Our customers need resolutions to problems, so a little common sense goes a long way
- POSITIVE ATTITUDE - No room for negativity here
- GREAT COMMUNICATOR - You'll be on the phone with customers who value our personal, small-business feel
- ULTIMATE ORGANIZER - You will keep the team up to date on everything
- EDUCATOR - You'll learn more than you ever wanted to know about getting a keeping a lawn healthy and beautiful and you will share that knowledge every day.
- ADAPTABLE TEAM PLAYER - Support the team and ready to step in where needed
Flexible work from home options available.
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities. * Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.