Office Assistant 2 (NY HELPS)

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Review Vacancy

Date Posted 07/13/26

Applications Due07/28/26

Vacancy ID219831

• Basics
• Schedule
• Location
• Job Specifics
• How to Apply

NY HELPYes

AgencyTaxation & Finance, State

TitleOffice Assistant 2 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Onondaga

Street Address 333 E. Washington Street

City Syracuse

StateNY

Zip Code13202

Duties Description The incumbent must be able to perform the following essential functions:

• Manipulate an alphanumeric keyboard to use a variety of software, word processing, spreadsheet and database applications to enter information, make inquiries and changes.
• Monitor databases throughout the day. Perform regularly scheduled daily review of data entered for print and mail jobs by office staff for accuracy and timely completion.
• Prepare and type various department forms to complete print and mail request transactions.
• Assist with manual mailings and forms distribution as needed
• Communicate effectively via telephone and email to respond to Department staff inquiries regarding print and mail job requests.
• Communicate effectively, both verbally and in writing, with staff throughout the office.
• Provide clerical assistance throughout the office as needed.
• Prepare and analyze written reports for higher level staff.
• Access the mainframe via a desk-top for daily work schedule.
• Photocopy and collate materials as directed.
• Set up and use manual and electronic office recordkeeping and file systems commonly used in business settings.
• Operate office equipment such as telephones, photocopiers, scanning equipment, computers and printers to perform administrative duties as needed.
• Process payments and transmittals to banks, acknowledge and complete transmittals upon receipt from the bank.
• Organize and track all office supplies, coordinate and track purchase requests.
• Complete mandatory employee and/or supervisory training.
• Supervise clerical staff including mentoring staff and preparing staff evaluations of staff performance, if required.
• Handle sensitive applications, requests, and inquiries; adhere to the secrecy provision of the tax law.
• Able to help with all aspects of preparing for an office move (organizing, making boxes, packing, purging etc.) when required.
• Meet the Department's time and attendance requirements.
• Comply with the Office of Human Resources Management, Affirmative Action, Code of Conduct, Ethics, and Internal Control rules, policies, and procedures.

Minimum Qualifications Candidates must be current NYS employees eligible for a 70.1 transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.

OR

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Current NYS employees with one year or more of qualifying permanent service as an Office assistant, clerical or keyboarding title allocated to Grade 6 or higher.

Qualifying titles are available at: https://www.cs.ny.gov/examannouncements/38687titles.cfm

OR

One year of clerical experience.

Additional Comments Work hours and telecommuting to be discussed at the interview.

New York State is an equal opportunity employer. Its the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Name Christine Rouse

Telephone 518 457-1705

Fax

Email Address External.Application@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your cover letter & resume.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Current NYS employees may be contacted for their Social Security Number to verify their employment.

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